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  • July 17, 2018 at 3:36 am #986199
    asifkabani

    I am trying to import a demo theme on my server and it keeps timing out. What can I check for to see if its an issue on the server?

    July 17, 2018 at 10:04 am #986323
    Rikard

    Hey asifkabani,

    Do you have access to the server error log? If so you can check that. You could also try to import the demo manually: https://kriesi.at/documentation/enfold/initial-theme-setup/#manual-demo-import–xml-file-import-

    Best regards,
    Rikard

    July 17, 2018 at 10:40 pm #986684
    asifkabani

    Here is the log:

    [Mon Jul 16 18:30:32 2018] [7800573] [fcgid:warn] [client 98.194.14.111:57087] mod_fcgid: read data timeout in 120 seconds, referer http://weeuu.com/wp-admin/admin.php?import=wordpress&step=1&_wpnonce=f79fe05a68
    [Mon Jul 16 18:30:32 2018] [7800573] [fcgid:warn] (110)Connection timed out: [client 98.194.14.111:57087] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer http://weeuu.com/wp-admin/admin.php?import=wordpress&step=1&_wpnonce=f79fe05a68
    [Mon Jul 16 18:41:43 2018] [7800573] [fcgid:warn] [client 98.194.14.111:57496] mod_fcgid: read data timeout in 120 seconds, referer http://weeuu.com/wp-admin/admin.php?page=avia
    [Mon Jul 16 18:41:43 2018] [7800573] [core:error] [client 98.194.14.111:57496] End of script output before headers: admin-ajax.php, referer http://weeuu.com/wp-admin/admin.php?page=avia
    [Mon Jul 16 18:44:52 2018] [7800573] [fcgid:warn] [client 98.194.14.111:58102] mod_fcgid: read data timeout in 120 seconds, referer http://weeuu.com/wp-admin/admin.php?page=avia
    [Mon Jul 16 18:44:52 2018] [7800573] [core:error] [client 98.194.14.111:58102] End of script output before headers: admin-ajax.php, referer http://weeuu.com/wp-admin/admin.php?page=avia
    [Tue Jul 17 00:56:25 2018] [7800573] [fcgid:warn] (9)Bad file descriptor: [client 162.220.162.10:60614] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue Jul 17 00:56:26 2018] [7800573] [fcgid:warn] (9)Bad file descriptor: [client 162.220.162.10:60764] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue Jul 17 00:56:26 2018] [7800573] [fcgid:warn] (9)Bad file descriptor: [client 162.220.162.10:60906] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue Jul 17 00:56:26 2018] [7800573] [fcgid:warn] (9)Bad file descriptor: [client 162.220.162.10:32820] mod_fcgid: ap_pass_brigade failed in handle_request_ipc function
    [Tue Jul 17 08:36:11 2018] [7800573] [core:error] [client 185.7.214.22:62591] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

    I also tried importing the XML file directly through WordPress Import but get the same error Internal 500.

    July 18, 2018 at 7:48 am #986811
    Rikard

    Hi,

    Thanks for that, it looks like things are timing out which would be a server problem. Did you try contacting your hosting provider to see if they know what is going wrong? If you need any further help from us then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

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