Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 16, 2018 at 10:00 pm #986113
    jnightingale

    Hi, Can you please take a look at this page: https://townleypoolandspa.com/hot-tubs/.

    If you’re on a computer, I’m specifically talking about the hot tubs Pulse, Flash, Flair and Beam in the far right hand column.

    In Firefox and Safari, the prices per month are listed. In Chrome and Edge, they aren’t updating and just say: $X/month. Can you please advise as to why they aren’t updating in Chrome, Edge/IE?
    Thanks so much!
    Justine

    July 17, 2018 at 7:05 am #986278
    Rikard

    Hey jnightingale,

    The prices are displaying fine on my end when checking in Chrome, please make sure that you have cleared your browser cache and done a hard reload.

    Best regards,
    Rikard

    July 17, 2018 at 10:52 pm #986688
    jnightingale

    Hi Rikard,
    We’ve done that in Chrome and Edge, and the prices still don’t show on just a few models that were recently added (i.e. Prism). We can see the prices okay on an iPhone in Chrome.

    Second problem that is new to today is that the page itself is completely messed up in Chrome and Edge. No other pages are affected, just this one. Would you please be able to take a second look? Thank you!
    Justine

    Hot Tubs

    July 18, 2018 at 7:52 am #986816
    Rikard

    Hi,

    Please see private for a screenshot of what I’m seeing on my end using Chrome. What does “completely messed up” mean?

    Best regards,
    Rikard

    July 19, 2018 at 12:20 am #987219
    jnightingale

    Hi Rikard,
    Your screen shot is exactly what that page looks like in Firefox and Safari and Chrome on my phone.

    Below are screen shots of what the page looks like in Chrome on the desktop and in edge. The page is wonky, and the prices aren’t showing up for a couple of models.

    I’ve reinstalled the theme, uninstalled and installed plugins all to no avail. Can you please help? Thank you!!!

    http://nightingaledesigns.com/photo-1.jpg
    http://nightingaledesigns.com/photo-2.jpg

    July 19, 2018 at 2:06 pm #987405
    Rikard

    Hi,

    My screenshot was taken on Chrome on desktop, are you sure it’s not something local to your machine? Please try a different one if possible. I’m not able to reproduce the results like in your screenshot on Chrome. I can’t test IE though, since I’m on OSX. I can ask someone else to check if you like?

    Best regards,
    Rikard

    July 23, 2018 at 5:54 pm #988793
    jnightingale

    Hi Rikard,
    It seems that the problem in Chrome and IE is on Windows machines. The page looks just fine, and the prices show up on iPhone, iPad and Mac. Can you please help as the page isn’t working correctly in Chrome or Edge on a Windows machine? I sent login info earlier. Thanks so much!
    Justine

    July 25, 2018 at 5:58 am #989489
    Mike

    Hi,
    Sorry, using Chrome & Edge on Windows 10 I was unable to recreate the errors, prices show and layout seems to be correct.
    Chrome:
    2018-07-24_233703
    2018-07-24_233630
    Edge:
    2018-07-24_233537
    2018-07-24_233453
    I also checked the console and found no errors. I’m not sure why you are experiencing this, do you have a anti-virus program that could be blocking some of your website scripts?

    Best regards,
    Mike

    July 25, 2018 at 6:22 pm #989859
    jnightingale

    Hi Mike,
    This is getting weirder by the minute! I have tried it on four machines where I live, and I’ve had two folks try it in different states. We are all coming up with the messed up page that I included links to in an earlier post. Any other ideas?
    Thank you!
    Justine

    July 26, 2018 at 8:50 pm #990417
    Basilis

    Hi,

    I loaded the page and the results are the same as Mike unfortunately.

    Best regards,
    Basilis

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