Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 16, 2018 at 6:50 pm #986050
    BanquetsSupport

    After upgrading to Enfold 4.4.1, and WP 4.9.6, several sections of the home page of our site have stopped loading.

    We use very few plugins, and have disabled these to see if it helps. No page caching is in use. But still elements don’t load.

    The same page features are loading on other pages.

    Please help!

    July 18, 2018 at 1:03 pm #986950
    Yigit

    Hey BanquetsSupport,

    I checked your website and all pages including home page loads fine on my end. Attached a screenshot in private content field.
    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh

    Best regards,
    Yigit

    July 18, 2018 at 3:21 pm #987031
    BanquetsSupport

    Hi Yigit.

    The site is displaying all pages, but some content on the homepage is not displaying any more – see screenshot in private content field.

    This content was displayed before the theme upgrade. The other pages are still displaying content correctly.

    July 18, 2018 at 3:29 pm #987045
    Yigit

    Hey,

    Could you please FTP logins here privately as well?

    Cheers!
    Yigit

    July 18, 2018 at 4:03 pm #987070
    BanquetsSupport

    Hi Yigit. FTP is not enabled on the site. See private content for other access details.

    July 18, 2018 at 5:17 pm #987104
    Yigit

    Hi,

    It did not work for me. Do you, by any chance, have cPanel logins? We basically need to have access to files on your server.

    Best regards,
    Yigit

    July 18, 2018 at 11:00 pm #987207
    BanquetsSupport

    We don’t use a control panel, like cPanel.

    Updated connection details in Private Content

    July 19, 2018 at 6:42 pm #987573
    BanquetsSupport

    Yigit – please can you update me – did the updated details give you the access you need to resolve this issue?

    July 20, 2018 at 8:08 pm #987994
    BanquetsSupport

    Please respond to the previous message

    July 25, 2018 at 11:40 am #989635
    Ismael

    Hi,

    Sorry for the late response. A script on a code block creates a script error causing the theme’s native scripts to fail. We removed the script temporarily.

    <script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">require(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us6.list-manage.com","uuid":"6600b613be1a3973cc6e733c3","lid":"df24608fa3"}) })</script>

    I’m not sure why it creates the error though. Please contact the script or plugin authors.

    Best regards,
    Ismael

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