Viewing 20 posts - 1 through 20 (of 20 total)
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    Posts
  • July 11, 2018 at 4:46 pm #984284
    BBM

    Help! All my pages suddenly disappeared. We had so many with so much content with school materials! I have no idea how this happened. Can somebody please help?

    Thank you so much

    July 11, 2018 at 5:24 pm #984306
    BBM

    So I just went into my CPanel to restore the files and I will see if that works! Does anybody have any idea as to why this happened in the first place? It was working perfectly fine this morning. I went into the home page to upload a JPEG that was a small file and then the site lost connection and then BAM all my pages disappeared! Strangest thing I have dealt with.

    Thank you. You guys are the best!

    July 12, 2018 at 6:39 am #984517
    Rikard

    Hi,

    I’m not sure what could have happened there, but I’m glad to hear that you solved the problem. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    July 12, 2018 at 3:07 pm #984791
    BBM
    This reply has been marked as private.
    July 13, 2018 at 6:51 am #984971
    Rikard

    Hi,

    Thanks for the feedback. Did you try to restore a backup of the site? Your hosting provider should be able to help you out with that if you don’t know how to do it.

    Best regards,
    Rikard

    July 13, 2018 at 3:03 pm #985185
    BBM
    This reply has been marked as private.
    July 13, 2018 at 4:09 pm #985200
    BBM
    This reply has been marked as private.
    July 13, 2018 at 4:54 pm #985228
    goldengate415

    Do you have Go Daddy? If so, I would change hosting providers. We had issues like this constantly when we were with GD… the others are just a little bit more in cost but so much more stable.

    July 13, 2018 at 5:05 pm #985231
    BBM

    Hi, yes. We use Go Daddy.

    I am currently doing a live Restore of the files right now. One of the hosting specialist said there was an issue with the theme. There were 150 MB of airlog that showed up within the last couple of days. Not entirely sure what is going on with that.

    Thanks

    July 13, 2018 at 5:09 pm #985232
    Yigit

    Hey,

    • You could copy the code and paste it here using – https://pastebin.com/
    • You could take a screenshot of the log, upload it to imgur.com or Dropbox public folder and share the links here
    • You could share your cPanel logins in private content field and we can check the files

    Thanks for your input @goldengate415. You guessed right :)

    Regards,
    Yigit

    July 13, 2018 at 5:21 pm #985241
    BBM

    Hi Yigit,

    Thank you. I provided CPanel logins below. I am currently doing a live restore to see what happens. There is still a way to go but I am hoping this solves the issue. Our hosting provider did mention having our theme developers take a look in the airlog to figure out what the issue is. We keep running into the strangest technical issues every other week it seems! We probably should switch, but it is unfortunately not up to me though!

    Thank you so much!

    July 15, 2018 at 5:55 pm #985685
    goldengate415

    You are running into the “strangest technical issues” each week because you are using one of the worst hosting providers out there. Believe me, I was in your shoes, and each week it seemed like something else had gone wrong on the site. I would check the site each morning and hold my breath, wondering if it would load or throw some strange error.

    Since I switched, I have had zero problems with my provider. Strange problems like you’re experiencing are a hallmark of Go Daddy so I would strongly encourage you to switch to a better provider. Hope this helps. Best, Rob

    July 15, 2018 at 6:06 pm #985688
    Dude

    Hi!

    I logged in and it seems like 243 pages are restored now. Maybe it was a database issue and wordpress failed to load the pages from the database (due to slow database server, high traffic/work load, etc.).

    Best regards,
    Peter

    July 16, 2018 at 4:35 pm #985974
    BBM

    Hi!

    Yes, I did a live restore and it seems to all be working fine now. Just do not know why this happened in the first place. I can’t get over how many technical issues we run into on a weekly basis. If it were up to me, I would ditch Go Daddy! We are having another issue on one of our sites where the background image for grids does not appear on Chrome browsers. I tried figuring this out myself but was unable to! Anyone else have this issue too?

    Thanks Guys

    July 17, 2018 at 5:04 am #986241
    Rikard

    Hi,

    Thanks for the feedback. I’m not sure why that background image is not showing, could you post admin login details for that site as well in private so that we can have a closer look please?

    Best regards,
    Rikard

    July 17, 2018 at 6:47 pm #986569
    BBM
    This reply has been marked as private.
    July 18, 2018 at 6:50 am #986786
    Rikard

    Hi,

    Thanks for that. Could you try to change the containing element to a Color Section instead to see if that works better?

    Best regards,
    Rikard

    July 18, 2018 at 5:04 pm #987094
    BBM

    Color sections work fine, I was just wondering why the grid was not displaying it when it previously was before. I will just put it as a color section to be done with it.

    Thank you for all your help! Much appreciated.

    July 18, 2018 at 5:21 pm #987106
    Yigit

    Hi,

    Glad we could help! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

    July 18, 2018 at 5:54 pm #987125
    BBM
    This reply has been marked as private.
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