Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • July 5, 2018 at 11:53 pm #981774
    sk8tertez

    Hello,
    i updated the new theme for Enfold & now I cann’t get into my Dashboard on my wordpress.org.
    I contacted my host and they told me get hold of you guys. How can we fix this issue – thanks

    July 6, 2018 at 10:25 am #981958
    Rikard

    Hey sk8tertez,

    Could you try to completely remove the theme folder from the server then upload it again please?

    Best regards,
    Rikard

    July 7, 2018 at 4:50 pm #982506
    sk8tertez
    This reply has been marked as private.
    July 8, 2018 at 9:13 pm #982846
    Victoria

    Hi sk8tertez,

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    July 9, 2018 at 5:11 am #982932
    sk8tertez

    I checked it & there is no error in my login. I need to get this fixed ASAP cause I’m dropping the new online issue on Wednesday

    Can you fix it fr me?

    July 9, 2018 at 12:36 pm #983066
    Victoria

    Hi sk8tertez,

    I was asking you to check the error log of your website, we cannot help you since we don’t know what the error is.

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    July 9, 2018 at 2:25 pm #983111
    sk8tertez
    This reply has been marked as private.
    July 9, 2018 at 3:54 pm #983171
    Yigit

    Hi!

    Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    July 9, 2018 at 4:01 pm #983176
    sk8tertez
    This reply has been marked as private.
    July 9, 2018 at 4:07 pm #983180
    Yigit

    Hi,

    I tried these WP logins however logins do not seem to work for me.
    Also, could you please post FTP logins. We will need them to access the files on your server.
    Regards,
    Yigit

    July 10, 2018 at 8:14 am #983524
    sk8tertez
    This reply has been marked as private.
    July 10, 2018 at 9:04 am #983536
    Yigit

    Hi,

    There seems to be connection issue with your database. I tried logging in to phpMyAdmin however login credentials in wp-config.php file did not work. I believe due to that connection error, WordPress installation page is showing up now.
    Could you please post database logins here privately as well? Also, do you have a backup of your database?

    Best regards,
    Yigit

    July 10, 2018 at 9:09 am #983539
    sk8tertez
    This reply has been marked as private.
    July 10, 2018 at 10:12 am #983559
    Yigit

    Hi,

    That connection error seems to be a temporary one as it loads fine on my end as well. Connection errors with database are not theme related and out of the scope of our support. Nevertheless we try to help :)

    I already updated Enfold before posting my previous message. Both backend and frontend loads fine so i am guessing the issue is resolved. Please review your website.

    Best regards,
    Yigit

    July 10, 2018 at 10:13 am #983561
    sk8tertez
    This reply has been marked as private.
    July 10, 2018 at 11:37 am #983578
    Yigit

    Hi,

    You are welcome. We will keep the thread open and wait to hear from you :)

    Best regards,
    Yigit

    July 11, 2018 at 4:53 am #984002
    sk8tertez
    This reply has been marked as private.
    July 11, 2018 at 6:26 am #984043
    Rikard

    Hi sk8tertez,

    It seems that you had a general WordPress problem which is not theme related, I’m glad Yigit could help you out though.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 18 posts - 1 through 18 (of 18 total)
  • You must be logged in to reply to this topic.