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  • July 4, 2018 at 1:36 pm #981177
    Niky67

    Hi
    I run Enfold on a number of websites and I notice that on some of these websites that theme updates are not detected, even when I check manually.

    Do you have any suggestions on how to overcome this?

    Thanks
    Nick

    July 5, 2018 at 6:31 am #981426
    Rikard

    Hey Nick,

    It’s a common problem unfortunately, could you try contacting your hosting provider to see if they are blocking traffic from Envato? The might block cron-jobs as well, which would likely cause the same problem.

    Best regards,
    Rikard

    July 6, 2018 at 12:09 pm #982008
    Niky67

    Hi Rikard,

    Thank you for your advice I have taken this up with the host and this was the reply.
    —-
    Hello!

    There might be a blockade like they said.

    We find these errors
    [06-Jul-2018 08:17:03 UTC] PHP Warning: include(/storage/content/59/3000459/mssallskapet.se/public_html/wp-content/themes/enfold/functions.php): failed to open stream: No such file or directory in /storage/content/59/3000459/mssallskapet.se/public_html/wp-settings.php on line 426

    [06-Jul-2018 08:17:03 UTC] PHP Warning: include(): Failed opening ‘/storage/content/59/3000459/mssallskapet.se/public_html/wp-content/themes/enfold/functions.php’ for inclusion
    (include_path=’.:/usr/local/php72/lib/php:/storage/content/59/3000459/pear/php’) in /storage/content/59/3000459/mssallskapet.se/public_html/wp-settings.php on line 426

    Could we get an IP or address Envato uses for these updates so we can check our firewalls?
    —-
    Do you have access to this information?

    Many thanks
    Nick

    July 7, 2018 at 10:01 am #982354
    Rikard

    Hi Nick,

    I’m not 100% sure if this is correct, but I’m pretty sure it’s api.envato.com. Please pass that on to your host so that they can try to whitelist it.

    Best regards,
    Rikard

    July 9, 2018 at 12:07 pm #983049
    Niky67

    Hi Rikard,

    I have forwarded this address to the web hosts and they say this is not being blocked.

    I have uploaded the latest version of Enfold manually via the ftp rather than through WordPress, this seems to have worked fine.
    I guess this is the right way to go?

    Thanks
    Nick

    July 9, 2018 at 6:10 pm #983294
    Victoria

    Hi Nick,

    Glad you got it working for you! :)

    Well, it is one of the ways. In most cases, the normal theme update process works fine.

    If you need further assistance please let us know.

    Best regards,
    Victoria

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