Viewing 8 posts - 1 through 8 (of 8 total)
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  • #978638

    I have to post something to get support from this company? I paid for support. Am I missing something? I don’t see any way to contact anyone.

    #978763

    Hey skyegillian,

    Yes you have to ask a question to get support, what are you having problems with?

    Best regards,
    Rikard

    • This reply was modified 7 years, 8 months ago by Rikard.
    #978858

    Great, thank you.

    When I am editing a page, then view the page, the ability to go back to edit again disappears. The bar at the top of my page that shows: customize, edit page, theme options, etc. That bar is gone. The bar only appears on the “whiteboard animations” page (when I am viewing this page) and no other pages. It is very strange. I have to click on the whiteboard animations tab to go back to “edit page.” I would attach screen shots, but I don’t see where I do that in this post. This problem occurred once I turned on privacy cookies. I didn’t have this issue prior. I don’t have any new plugins that would have caused an issue. Thoughts? Thanks.

    #978860

    Hi,

    Could you please try de-activating all active plugins and check if that helps? If it does not, please post WP admin logins here privately so we can look into it.

    You can upload your screenshot/mockup to one of the below sites and share the link here so we can help you better :)

    https://snag.gy/
    https://ctrlv.cz/en/
    https://imgur.com

    Best regards,
    Yigit

    #978865

    Hi Yigit – Awesome, thanks for the quick reply. : )

    I deactivated all plugins, but that didn’t seem to help. I posted private content for review. Thanks!

    #978875

    Hi,

    Your front page was chosen in both Enfold theme options and in Settings > Reading. I disabled your selection in Settings > Reading and that helped. Please review your website :)

    Regards,
    Yigit

    #978988

    Hi there. Well I learned something because I always thought I was required to have them both enabled in order for it to work properly and for SEO purposes.

    For some reason, I still see the same issue (not letting me edit when viewing the site). I only can edit when the “whiteboard animations” tab is highlighted. I used both safari and Google Chrome browsers. I’m not sure what I may be doing. Any ideas?

    #978994

    Hi,

    I checked your website on Safari as well but it works fine for me. Attached a screenshot in private field.
    Please flush browser cache and refresh your page a few times

    Cheers!
    Yigit

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