Viewing 11 posts - 1 through 11 (of 11 total)
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  • June 25, 2018 at 7:33 pm #977601
    calebcjb

    Hi there I believe the issue is one that is known.

    I am unsure what caused it but doing some searching looks to be common.

    Enfold options no longer appear, and the Avia builder just shows a spinning loading circle.

    From my own research I think this may be due to the site using https, but I am unsure.

    Please help I have searched everywhere and ended up buying the them for a 2nd time to get support as the original person that purchased the theme no longer is with us and you guys don’t look at the theme forest contact form.

    Thank you much in advance.

    June 25, 2018 at 8:50 pm #977636
    calebcjb

    I have attached more login info

    June 26, 2018 at 2:00 am #977735
    Ismael

    Hi,

    Thank you for using Enfold.

    The site is running on an older version of the theme, 4.2.2. Please upgrade to version 4.4.1. That should fix the issue with theme options and the builder.

    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    June 26, 2018 at 6:38 pm #978068
    calebcjb

    Could you update it for us ? I believe I sent all the credentials l. I would feel more comfortable if you updated the theme.

    June 26, 2018 at 7:47 pm #978115
    Victoria

    Hi calebcjb,

    Best regards,
    Victoria

    June 26, 2018 at 8:16 pm #978127
    calebcjb

    Thank you. What tool are you using to verify the php.ini info?

    Any chance one you pros can update the theme for me. I would feel more comfortable if you updated the theme opposed to me.

    Thanks

    June 27, 2018 at 5:04 pm #978491
    Ismael

    Hi,

    Thanks for the update.

    Have you created a backup or a restore point of the files/database? We will update the theme once you’ve setup those up just in case. Please send us a copy of the latest version downloaded from your themeforest account.

    Best regards,
    Ismael

    June 27, 2018 at 7:55 pm #978555
    calebcjb

    Yes, I have. Please see private data.

    Also unsure if Victoria was able to verify what I did.

    June 28, 2018 at 1:27 am #978645
    Ismael

    Hi,

    I meant a file/database backup created directly to your server. You need to be able to restore the site from that backup. Please ask your hosting provider to create one for you. We can’t download that file because it’s 1GB in size.

    Best regards,
    Ismael

    June 28, 2018 at 10:50 pm #979131
    calebcjb

    Understood. Backups have been made.

    July 3, 2018 at 7:34 am #980425
    Ismael

    Hi,

    Thanks for the update.

    The theme is now update to date but the theme options is still not displaying properly so I had to deactivate some of the plugins temporarily. Please activate them one at a time to find the cause of the issue.

    Best regards,
    Ismael

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