Viewing 17 posts - 1 through 17 (of 17 total)
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  • June 25, 2018 at 3:04 pm #977527
    ehdavies

    Hi

    I’m getting some stray questions marks appearing under the icon boxes on the page at the below link. Is it a setting on the icon box I need to change please?

    June 25, 2018 at 8:09 pm #977623
    Jordan Shannon

    Hey ehdavies,

    Please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions

    Best regards,
    Jordan Shannon

    June 25, 2018 at 10:02 pm #977661
    ehdavies

    Hi Jordan. Sorry but I really don’t understand what I need to do here? Can you give me some more direction please? Thanks Huw

    June 25, 2018 at 10:14 pm #977664
    Jordan Shannon

    Hi,

    If you access your root file folders, specifically wp-content-uploads, and either via cPanel or FTP check to see what the files permissions are currently set to. You want to ensure they are set to 755.

    Best regards,
    Jordan Shannon

    June 25, 2018 at 10:36 pm #977674
    ehdavies

    Jordan. I’ve asked my hosting provider to help identify where I go on the control panel and will come back to you once your 755 query is addressed. Huw

    June 25, 2018 at 10:38 pm #977679
    Jordan Shannon

    Hi,

    Great! We’ll await the results.

    Best regards,
    Jordan Shannon

    June 25, 2018 at 10:40 pm #977682
    ehdavies

    Jordan

    TSO Host have confirmed its set ok

    “The public_html/wp-contents/uploads directory on the site thepracticalhome.com on the Cloud has drwxr-xr-x set as the permissions, so that would be 755.”

    Huw

    June 25, 2018 at 11:11 pm #977689
    Jordan Shannon

    Hi,

    Okay thanks for confirming. Please try disabling all active plugins to see if this clears the issue.

    Best regards,
    Jordan Shannon

    June 26, 2018 at 6:11 am #977803
    ehdavies

    HI Jordan. I’ve deactivated all the plug ins but this has not removed the ?s. Huw

    June 26, 2018 at 5:35 pm #978037
    Victoria

    Hi ehdavies,

    Can you please point us to the page it is happening on? I do not see it.

    Best regards,
    Victoria

    June 26, 2018 at 7:41 pm #978110
    ehdavies

    Hi Victoria
    I’ve added the page url in the private area.
    Thanks
    Huw

    June 26, 2018 at 7:46 pm #978114
    Jordan Shannon

    Hi,

    I’m getting a page not found error on the link you provided.

    Best regards,
    Jordan Shannon

    June 26, 2018 at 7:48 pm #978119
    ehdavies

    Hi Jordan
    It links straight in for me. Please can you give it another try?
    H

    June 28, 2018 at 5:40 pm #978983
    Jordan Shannon

    Hi,

    Add the following to quick css:

    .clearfix:before, .flex_column:before{
display:none!important;
}

    Best regards,
    Jordan Shannon

    June 29, 2018 at 7:14 am #979195
    ehdavies

    Jordan
    Many thanks for this. I’ve added the CSS but still get the stray question marks per the image on imgur.
    Huw

    July 2, 2018 at 12:08 pm #980056
    ehdavies

    Jordan
    Please close. There were image elements under the icon boxes with no images loaded that was showing the ?. Apologies for wasting your time.
    Huw

    July 2, 2018 at 2:36 pm #980096
    Nikko

    Hi ehdavies,

    Glad that it’s resolved.
    Please feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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