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I am having an issue importing the demo content for the medical theme. The media image files do not upload at all, and the following error appears at the top of the page:
Warning: include(/var/sites/a/domainname.co.uk/public_html/wp-content/uploads/avia_fonts/medical/charmap.php): failed to open stream: No such file or directory in /var/sites/a/domainname.co.uk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 469
Warning: include(): Failed opening ‘/var/sites/a/domainname.co.uk/public_html/wp-content/uploads/avia_fonts/medical/charmap.php’ for inclusion (include_path=’.:/usr/newage/lib/php’) in /var/sites/a/domainname.co.uk/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 469
Once imported, the pop up says everything was successful, despite the obvious problems. I have tried uploading the xml directly, which was even worse and have checked my php memory value which is 1024M, and according to my host the time limit is set to their maximum. I have tried a clean install of enfold and importing the demo files without the child theme – but nothing is helping the problem. Any help or advice on what to try next would be greatly appreciated?
Also, is it possible to download the necessary medical demo media from somewhere and then upload them via FTP?
Hey Birdster,
Here is a thread for you to consider
https://kriesi.at/support/topic/problem-after-importing-enfold-medical-demo-line-488/If you need further assistance please let us know.
Best regards,
VictoriaThanks for the reply,
I have tried using the wordpress reset plugin multiple times, with the other plugins uninstalled as well – but no joy. I also tried other demo imports, and although the warning error does not appear, the media upload folder is still empty.
I have just tried again today, incase their was any server issues yesterday – using both the reset plugin and a clean enfold install – both times the warning error appeared at the top of the page and the media folder was empty. I am assuming that the issue may be with my hosting package, but they have updated the php version, increased the memory and time values and ensured me that their cloud hosting package does not block any ip addresses.
Open to any ideas….
Hi Birdster,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHi,
Thanks for the update.
Do you see the pages and posts after the import process? Please ask your hosting provider if they block the following IP address.
85.13.149.161That is where the demo files are located.
Best regards,
IsmaelHi Ismael,
Yes, the pages and posts text and layout import, the only issue is no images can be seen and the odd text warning at the top of each page. I have spoken to my web host, who have ensured me that because the site is hosted on their cloud server package – no ip’s can be blocked.Any other ideas?
Hi,
Thanks for the update.
I would like to check the site but the login credentials above are invalid. Please provide a valid login info. Are you going to use the demo images? Since the pages are imported properly, you’ll be able to upload your own in place of the missing images. Just edit the existing shortcodes.
Best regards,
IsmaelHi Ismael,
Apologies, but because i have been trying other recommendations such as compressing the xml file into a gzip before importing, i have done a few wordpress resets since adding that user and therefore the login info was removed. I have re-added the user, so the same login info should now work.
As for proceeding without the photos, it is more the warning at the top of the page that worries me – and although the majority of the images will be swapped, I would still like to get to the route of the problem in case it causes any future issues. The client is getting concerned, and talking about migrating to a new hosting company, but before they do please could you login and see if you can work out the problem?
The hosting company have also added the IP you sent me to a white-list so it couldn’t be blocked – but that didn’t make a difference.
Hi,
Thanks for the update.
The warning or notice above the site is not critical. It’s just looking for a custom icon font file that doesn’t exist. The site still loads. I remove the custom font from the “Iconfont Manager” to get rid of the warning.
Best regards,
IsmaelHi Team!
I am having an issue importing the demo content (enfold 2017).
The demo imported has some problem, it does not look how it should. For example there is not a background image on the homepage and so on..
The same problem if i import other demo.I have tried using the wordpress reset plugin but no result.
Thanks
Hi Matsky1,
Please open a new thread and include admin login details in private so that we can have a closer look at your site.
Best regards,
RikardI opened a new thread (including admin login details in private) which i include down here as well. Thank you
Hi,
@Matsky1: If possible, please create a new ticket or thread. We will also need access to the file server via FTP so that we can upload the images. Please post that info in the private field as well. Can we reset the database?Best regards,
IsmaelHi Ismael,
i already solved the problem thanks to you collegue Nikko in other thread.
Thank you for your post.
Regards
Matteo
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