Viewing 10 posts - 1 through 10 (of 10 total)
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  • June 21, 2018 at 12:17 am #975582
    havi

    Hi guys!

    This is the strangest thing. YouTube videos are showing pitch black https://argen-travel.com/buenos-aires-secrets-tour/

    They are enabled on the performance settings, I have cleared the cache (and my browser’s cache. my browser allows the videos (both Safari & Chrome) and for the life of me I don’t know why this is happening… :(

    Help!!

    Thank you so much!!!

    Havi

    June 21, 2018 at 4:24 am #975645
    Ismael

    Hey havi,

    Thank you for using Enfold.

    That container should have a play button and the video should be embedded on it when it’s allowed or open in a new window when they’re not as per the users’ privacy preference. Please provide the login details in the private field so that we can check the theme files. Did you modify anything in the child theme folder?

    Best regards,
    Ismael

    June 21, 2018 at 4:38 am #975651
    havi

    Hi Ismael!

    Huge fan!

    I know, right? It’s so strange. The only modification on the child theme are the Google Tag Manager tags on the header.php and one theme function. Other than that, it’s clean.

    Should I update header.php? I actually updated the theme today but I really cannot recall if the videos were working before. Also, I updated the theme on another install and videos work fine on that one (and it also has GTM tags on the header.php of the child theme)

    Login details in Private field.

    Thank you!!

    Havi

    June 21, 2018 at 10:43 pm #976028
    Basilis

    Hi,

    Can you update header.php – just in case please? :)

    Best regards,
    Basilis

    June 21, 2018 at 11:09 pm #976047
    havi

    Hi Basilis!

    Done! Added the GTM tags and uploaded it. I also copied the YouTube URL outside of the avia element and it works. Something is blocking it… so weird…

    Let me know if there’s anything you need, I’m always at the computer… :)

    Warm regards,

    Havi

    June 22, 2018 at 7:19 am #976112
    Ismael

    Hi,

    Thanks for the update.

    The play button displays when the “Easy Social Share Buttons for WordPress” plugin is deactivated. I can’t see any errors related to the plugin so I’m not sure why it breaks the video.

    Best regards,
    Ismael

    June 22, 2018 at 7:27 am #976113
    havi

    Thank you, Ismael!

    I will reach out to the ESSB guys. I had to re-activate the plugin. Social sharing is very important. Their plugin has not have any updates in a while so maybe we’ll have to work together on this one. I’ll keep you posted on what they find. They are really great as well. Both of you are my fav teams of developers.

    Warm regards,

    Havi

    June 22, 2018 at 9:26 am #976160
    Victoria

    Hi Havi,

    Please, let us know how that worked for you.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 22, 2018 at 6:37 pm #976436
    havi

    I fixed it!! :)

    I didn’t go the the ESSB guys… I deleted the Enfold theme folder from the server. Then uploaded it again. Presto!

    There must have been a glitch when I SFTP’d it and overwriting it did not quite do the job.

    Thank you for your support guys!! Always!! :)

    Warmly,

    Havi

    June 22, 2018 at 9:50 pm #976481
    Jordan Shannon

    Hi,

    I’m glad you were able to get this corrected. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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