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  • #974145

    Hello Kriesi Team!
    First of all the Problem that we are facing is occuring on a local installation of enfold since it is used in my company for user application reasons and the CEO doesn’t want it published in the internet – hence no connection to the internet at all… Maybe you can’t help at all because of this…
    The issue:
    I want to insert a video, that I uploaded on our server, in the color section as aBackground Video.
    The video is an example video from videohive. Format: mp4.
    The Video either doesn’t Show up (it loads infinitly on Firefox and Chrome) or the first frame is frozen (IE).
    Is there a way to resolve this problem under given circumstances?

    Thanks in advance!
    Joel

    #974153

    Hey jbruns,

    Thank you for using Enfold.

    What is the version of the theme? Do you have a live installation of the theme aside from the local one?

    Best regards,
    Ismael

    #974154

    Hey Ismael,
    we are currently using 4.2.6.
    Unfortunatly we don’t have a live Installation since the CEO doesn’t want it to be on the internet.
    Best regards,

    Joel

    #974270

    Hi Joel,

    Here are some threads to consider:

    https://kriesi.at/support/topic/video-background-broken-in-enfold-4-2/

    If you need further assistance please let us know.
    Best regards,
    Victoria

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