Viewing 10 posts - 1 through 10 (of 10 total)
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  • June 12, 2018 at 6:07 pm #971752
    aderal2016

    Hello guys,

    First of all, seems this “bug” exist since the previous version of Enfold, but I never understood how to reproduce it. Btw, maybe someone already got this so for your acknowledge I’m gonna share a couple of screenshots:

    View post on imgur.com

    View post on imgur.com

    As you can see, the layout is totally broken and there’s no way to fix it once the page is load… It happens sometimes and it’s annoying cuz the users don’t use to reload the page or clear the cache.

    I don’t really know how to reproduce the issues.. but maybe you already know a solution. Just in case I share the login data in private if you want to take a look

    Thanks in advance and cheers
    Davide

    June 13, 2018 at 10:18 am #972178
    Victoria

    Hey aderal2016,

    I checked and I was not able to see the issue, there are no errors in JavaScript, really hard to say what could be causing it. What browser are you using?

    Best regards,
    Victoria

    June 13, 2018 at 10:37 am #972197
    aderal2016

    Hello,

    Yeah that’s the problem… the issues is kinda random so hard to replicate. For example now I opened the web (I usually check with Safari or Chrome) and look how the gallery got stuck: https://imgur.com/a/9Su03iW

    Best
    Davide

    June 14, 2018 at 7:36 am #972649
    Rikard

    Hi Davide,

    I get the same results on my end using Chrome. What happens if you clear the cache from your caching plugin and deactivate it? You could also to try to disable all features under Enfold->Performance to see if that helps.

    Best regards,
    Rikard

    June 14, 2018 at 9:28 am #972708
    aderal2016

    Hi Rikard:)

    did u get the same bug??? Anyway this is my performance cfg: https://imgur.com/a/0HkfCbL

    I also have WP Rocket installed.

    Cheers,
    Davide

    June 15, 2018 at 6:39 am #973106
    Rikard

    Hi Davide,

    Thanks for the feedback. Could you please try to turn off all performance features including your caching plugin to see if that helps please?

    Best regards,
    Rikard

    June 22, 2018 at 12:33 pm #976291
    aderal2016

    Hello Rikard,

    I tried but same… and I really can’t keep the performance features disabled. A friend is telling me happens the same on another website (screenshot attached)

    I don’t know if this happens because the masonry are inside a tab section, but this issue is really a problem because customers don’t use to reload the page (and it’s not sure it works)

    Please can you open an internal ticket to make more test? I understand it’s hard because this bug happens randomly, but I think it needs an investigation and fix..

    June 25, 2018 at 3:29 am #977304
    Ismael

    Hi,

    Thanks for the update.

    This script might help fix the issue.

    // https://kriesi.at/support/topic/masonry-gallery-overlapping-images/#post-911462

    It will trigger the resize event causing the masonry items to reposition until the page is fully loaded.

    Best regards,
    Ismael

    June 25, 2018 at 10:43 am #977356
    aderal2016

    Hi Ismael:) I still don’t know if it works (cuz I don’t know the workaround to reproduce it) but reading the fix code you provided me could be the final solution :D

    I will keep you posted, meanwhile thanks a lot.

    Best
    Davide

    June 25, 2018 at 12:56 pm #977426
    Victoria

    Hi Davide,

    Please let us know if you need any more help.

    Best regards,
    Victoria

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