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June 11, 2018 at 12:54 pm #971127
Hello, the other day while working on my site I refreshed a page and got a blank screen except for [an error occurred while processing this directive]. I contacted the support of my hosting provider (Bluehost) and they updated the pHP, which made the front end of my site visible again, but I continued to get the same error when I tried to access the dashboard. They have since gotten back to me with the following email:
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It looks like initially something got messed up with the default error handling pages so that when it had a php 500 error it didnt know how to reflect that. I was able to get it to the point that the site is visible and secure.
In order to do that I had to make a default .htaccess so i would avoid the caching rules that were in place, then i saw:
[09-Jun-2018 18:44:32 UTC] PHP Warning: Invalid argument supplied for foreach() in /home3/tradeafg/public_html/parsaafghanistan/wp-content/themes/enfold/framework/php/class-framework-widgets.php on line 3030
That told me there was an error in the theme so I changed it to the default twentyseventeen theme for testing purposes. The last straw was the plugins that I had to deactivate to finally remove all cache. At this point I’m leaning towards the theme being the biggest culprit causing the rest of the issues to cascade. I recommend addressing that with the developer of the enfold theme.
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Any ideas?June 11, 2018 at 3:27 pm #971241Hey AlyssaMandy,
Your work has not disappeared. Can you please have Enfold enabled? Which version of php are you running?
Best regards,
VictoriaJune 11, 2018 at 4:14 pm #971271Thank you for getting back to me so quickly, Victoria. From what I understood from Bluehost support, if I reactivate the Enfold theme I will get the same error as before (“an error occurred while processing this directive”) and will no longer be able to access the backend of my website. Should I try anyway?
Also, I checked on my Bluehost cPanel and I am using PHP 5.6. I understood the Bluehost support tried to update to PHP 7.0 but it was not working and they said it had something to do with Enfold. Which version of PHP should I be running?
Thank you so much.
June 12, 2018 at 8:35 pm #971818Hi AlyssaMandy,
I see Enfold activated and it is 4.4, did you manage to get it working? Do you have any other issues at the moment?
Best regards,
VictoriaJune 12, 2018 at 8:38 pm #971820Hello Victoria,
Yes it seems to be working now, although there are some small issues. One is the widgets section of the dashboard. I am unable to edit or use any of the widgets or expand the footer/sidebar etc widget areas. I checked with my host and they said this is likely something I need to address with theme support. Would you be able to take a look?
Thank you!
June 13, 2018 at 9:05 am #972118Hi,
Thanks for the feedback, though I can’t reproduce the problem with the widgets under Appearance->Widgets. They all expand as they should on my end, did you try to use a different browser to see if that helps?
Best regards,
RikardJune 13, 2018 at 5:45 pm #972406Hi Rikard, I tried using a different browser (Safari) and it works fine, thank you!
June 14, 2018 at 9:16 am #972694 -
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