Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 5, 2018 at 2:19 am #966932
    gb

    Hi,

    My IG feed into site then worked after an update and has stopped working again with the latest 4.4 update.

    The feed is normally viewable by scrolling to the bottom of my homepage here:

    Home

    I am providing the login credentials in the private content area

    For any help on this,

    Thanks,

    GB

    • This topic was modified 6 years, 5 months ago by gb.
    June 6, 2018 at 5:41 pm #967975
    Günter

    Hey gb,

    I checked your site.

    If you use our testaccount jamie_fashion on your site it works, if I use your account on my local dev server it works.
    I deleted the widget – still does not work. Also created testpages – no success.

    It seems, that something (your server ?) is blocking the instagram access.

    I added some code to get the return status from instagramm and this is 429 (= too many requests).

    Can you check this with your hoster, if there could something be blocking.

    And also update Enfold to version 4.4.1 please.

    Best regards,
    Günter

    June 6, 2018 at 5:52 pm #967977
    Yigit

    Hi,

    In case they are blocking, please ask them to whitelist “api.instagram.com”

    Best regards,
    Yigit

    June 6, 2018 at 9:08 pm #968063
    gb

    Thanks guys,

    I have updated the theme to 4.4.1 and called Network Solutions. The guy I spoke to said it does not look like anything is blocking Instagram but the case is being forwarded to a higher level tech team to see if they can find an issue.

    Strangely , when this issue would surface in the past, it was resolved when the IG and theme code was updated, so it is odd that it would be a server issue now?

    Will let you know what info the tech team gets back to me with.

    GB

    June 7, 2018 at 11:00 am #968504
    Rikard

    Hi GB,

    Thanks for the feedback. Please let us know when your hosting provider gets back to you with some feedback.

    Best regards,
    Rikard

    June 7, 2018 at 9:04 pm #969784
    gb

    OK, I just got off the phone with the WordPress specialist at Network Solutions, he told me that they are not blocking Instagram access.

    So strange as this was working for me until the big 4.4 update.

    Any other thoughts?

    GB

    June 11, 2018 at 6:04 am #970938
    Ismael

    Hi,

    Thanks for the update. We still don’t know why your account is not working. If we use a different account, the widget or the images load properly. Did you set any privacy options for this particular account?

    // https://help.instagram.com/196883487377501

    I’m not sure if those settings affect the widget but it’s worth a try.

    Best regards,
    Ismael

    June 11, 2018 at 6:43 am #970941
    gb

    Hi,

    This is so strange, I do not have any privacy settings set to on and the only time the IG widget did not work in the past was when IG had changed some thing but you guys resolved it with an update. If I remember correctly, this stopped working after I did the big 4.4 update..

    June 12, 2018 at 8:53 pm #971832
    Basilis

    Hi,

    our update does not include although anything that is related to Instagram at all…

    Best regards,
    Basilis

    June 12, 2018 at 9:16 pm #971854
    gb

    Here is a link to a long Instagram issue thread for which the fix was coming in a theme update:

    Enfold Instagram Widget not Working (Enfold 4.2.6, PHP 7.2)

    So I am not sure I am understanding your response?

    June 12, 2018 at 10:50 pm #971936
    bluesbrush

    I am experiencing the exact problem as this poster, and like them, I had previously repaired this problem by updating the theme. Swapping in your test account does load your account but that doesn’t help load mine. Nothing was changed on the instagram side.

    June 13, 2018 at 10:40 am #972200
    Victoria

    Hi bluesbrush,

    Can you please use this plugin for now until we get the issue sorted

    Instagram Feed

    If you need further assistance please let us know.
    Best regards,
    Victoria

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