Viewing 20 posts - 1 through 20 (of 20 total)
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  • #966796

    After updating from 4.2 to 4.3, the ‘video’ media elements only show a black square in the frontend. Video isn’t loading.
    I waited for version 4.4, but also 4.4.1 doesn’t fix the issue (video background section is working properly. It’s just het Video media element causing problems).
    Link to page in private contant.

    #967016

    Hey sberendss,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #967035

    Rikard, thank you for your time. Here are the credentials:

    #967128

    Hi,

    Thanks for that, I’ve seen this before and I think it’s due to Vimeo restrictions. As far as I can remember they will only allow one call to a video per page, and that would explain why your first video works but the rest are not. Would you be able to host them on Youtube instead maybe?

    Best regards,
    Rikard

    #967154

    Rikard,
    Youtube would be a workaround, but I prefer to use this as last option while I have some other reasons to use Vimeo. So I hope you don’t mind I try to find another solution first.

    As Enfold 4.2 didn’t give any problems, and updating to 4.3 or higher gives the black boxes, can you probably ask the team which change in Enfold could possibly cause this behaviour? There should be some logic, while when I restore the old Enfold version, the videos show up again.

    Sytse

    #968054

    Hi,

    Can you please disable performance and update to Enfold 4.4.1 and let us know if the issue is solved?

    Best regards,
    Basilis

    #968537

    Basilis,

    I didn’t change anything:
    current Enfold version is allready 4.4.1
    And in Performance settings I don’t see one central location to switch it off, but on the performance tab:
    – CSS and JS file merging are disabled
    – Template builder allways loads all elements
    – All checkboxes are switched off
    – No caching or image otimizing plugins are active or installed

    So settings were allready like you suggested, but the problem exists.

    I hope you have other suggestions. No problem for me to test or feel free to login yourself.

    Thanks for your time!

    #968688

    I had the same problem, but with youtube videos. I manually included the video.js script at child theme footer.php like this

    <script src="/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/video/video.js"></script>

    #968739

    fusionedv, thank you for your input!
    I copied your code in the bottom part of the footer.php like below. Unfortunately this doesn’t solve the issue. I also added it on top, but also no result. Did I paste it in a wrong position? Or is your fix just not working in my case?

    Sytse

    <div id="fb-root"></div>
    
    <?php
    
    	/* Always have wp_footer() just before the closing </body>
    	 * tag of your theme, or you will break many plugins, which
    	 * generally use this hook to reference JavaScript files.
    	 */
    
    wp_footer();
    ?>
    <script src="/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/video/video.js"></script>
    </body>
    </html>
    #970468

    Hi sberendss,

    Is the footer.php in your child theme from Enfold 4.4.1?

    Best regards,
    Victoria

    #971387

    Hi Victoria, Yes, the footer.php is from Enfold version 4.4.1.
    (if you open the Vimeo links, it gives an 404 error while all video’s have privacy settings which say the video’s are hidden on Vimeo and can only be ’embedded’ on the domainname of this website (same setting for videos which show in the background elements).

    I hope you have other suggestions.

    Sytse

    #972036

    Hi,

    We had to re-add the vimeo url and append the autopause parameter. They’re displaying now.

    Best regards,
    Ismael

    #972100

    Ismael, thank you very much for the solution!

    Sytse

    #972619

    Hi Sytse,

    Great, glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    #1303013

    Hello, did this issue get fixed in the end? I’m having it now with version 4.7.5? I’m getting a black square with just the URL.

    Thx

    #1303038

    Mercury88,
    The solution of Ismael: “We had to re-add the vimeo url and append the autopause parameter. They’re displaying now.”
    Solved the issue for me.

    #1303153

    Hello sberendss,

    Sorry re-adding the URL in the video element doesn’t work? It’s a Youtube link Im using, and I’ve also tried this with a clean installation with no plugins and still the same result?

    #1303180

    Mercury88, I’m afraid I can’t help you.
    I think you can best start a new question on this support forum.

    S

    #1303193

    No problem, thanks

    #1303220

    Hi,


    @mercury88
    Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.8.3.
    If that does not help, please start a new thread under Enfold sub forum and attach temporary admin logins in private content field so we can look into it :)

    Best regards,
    Yigit

Viewing 20 posts - 1 through 20 (of 20 total)
  • The topic ‘Media element 'Video' shows black square since Enfold 4.3’ is closed to new replies.