Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • June 4, 2018 at 4:26 am #966282
    ricweb0

    Hi.
    I was unable to upload via wordpress so had to ftp the files. This seemed to work but the backend doesn’t work at all. its completely blank screen so I have to delete the theme via ftp to get access to the admin again.

    Please help
    Ric

    June 4, 2018 at 7:02 am #966340
    Rikard

    Hey ricweb0,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 4, 2018 at 10:24 am #966410
    ricweb0

    details attached

    June 4, 2018 at 10:46 pm #966865
    Basilis

    Hi,

    Can you please enable WP_Debug from wp-config.php please?

    Best regards,
    Basilis

    June 4, 2018 at 10:51 pm #966874
    ricweb0

    Done

    June 4, 2018 at 11:06 pm #966893
    Yigit

    Hey,

    Could you please post FTP logins as well?

    Cheers!
    Yigit

    June 5, 2018 at 12:05 am #966912
    ricweb0

    Is that really necessary? I only have one ftp login and I don’t really want to give the details out.

    June 5, 2018 at 10:08 am #967101
    Yigit

    Hi,

    Theme is not installed correctly and that is causing the issue. We would need FTP logins to make sure that theme is installed correctly.

    It is totally understandable though. In that case please go to /wp-content/themes/ and delete “enfold” folder and re-install Enfold 4.4.1 via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold

    Best regards,
    Yigit

    June 5, 2018 at 12:09 pm #967175
    ricweb0

    I’ve already done this and it’s not worked

    June 5, 2018 at 12:36 pm #967190
    Yigit

    Hi,

    Please enable debugging mode – https://codex.wordpress.org/WP_DEBUG and let us know the error you are getting.

    Best regards,
    Yigit

    June 5, 2018 at 6:20 pm #967352
    ricweb0

    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 65536 bytes) in /websites/123reg/LinuxPackage22/we/bl/ec/weblecservices.com/public_html/omnia/wp-admin/includes/deprecated.php on line 730

    June 5, 2018 at 7:13 pm #967380
    Yigit

    Hi,

    Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Yigit

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