Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • June 3, 2018 at 1:28 pm #966124
    natassiac

    Hi I’ve installed the theme and had the error message of HTTP ERROR 500 after the installation. Have since deleted the theme. Can someone tell me what’s the right way of installing the theme?

    June 3, 2018 at 2:05 pm #966130
    Hokuspokus

    Hi. Is it a fresh installation or a revision of an older installation? If you have older version, please try to delete enfold folder via ftp and copy the new version at this place complete. This was my solution last time. Some files are old and dublictaed and several places

    June 4, 2018 at 12:01 am #966260
    natassiac

    Hi there, it’s for a new installation but replacing another theme. Is the process different?

    June 4, 2018 at 5:46 am #966305
    Rikard

    Hi,

    If it’s a new installation then you should be able to upload it as usual. What version of PHP are you running on the server? Please make sure it’s 5.6 or higher.

    Best regards,
    Rikard

    June 5, 2018 at 1:02 am #966922
    natassiac

    I did upload as usual although the last time I did so it crashed. Yes my php is 7.1

    June 5, 2018 at 8:39 am #967056
    Rikard

    Hi natassiac,

    Thanks for the feedback. Are you getting any other error messages than 500 internal server error? Did you check the server logs? Did you try disabling all plugins to see if there is a conflict coming from any of them?

    Best regards,
    Rikard

    June 6, 2018 at 12:07 pm #967795
    natassiac

    HI, I am really not to sure what all that means. I do know that when I try installing the theme, it does take a while and recently, I get a failed page. If you could assist, that would be greatly appreciated.

    June 7, 2018 at 8:36 am #968249
    Rikard

    Hi natassiac,

    What exactly don’t you understand? Did you try contacting your hosting provider to see if they can see what is going wrong? Where can we see the actual problem?

    Best regards,
    Rikard

    June 7, 2018 at 1:18 pm #968732
    natassiac

    Okay I’ve tried disabling all plugins and still getting the same message –

    The link you followed has expired.

    Please try again.

    I’ve contacted my hosting provider and no problems on their end. I’ve provided a link in the private content area to the website so if you’ll have a look that’ll be fantastic. If you need login details to assist, happy to provide that. thanks.

    June 8, 2018 at 6:45 am #969956
    Rikard

    Hi,

    Ok, but that is not the problem you described in your first post? Did you try to download the theme to your local machine from your Themeforest account, then select to upload that file under Appearance->Themes?

    Best regards,
    Rikard

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