Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 1, 2018 at 7:32 pm #965531
    shirtandsimple

    We used a lot of video backgrounds on our site…. using the option in the color section. Vimeo used to be what we used for all pages. After updating from 4.2 to 4.4, this doesn’t work. Only youtube. Is there a fix for this? Is it a known issue?

    June 2, 2018 at 5:12 am #965676
    Mike

    Hey shirtandsimple,
    I have been working on another report of this, but it turns out that the Vimeo demo link in the video element does work. Please try to confirm. I believe since GDPR you may need to agree to something in your account, please check if this is the case for you.

    Best regards,
    Mike

    June 4, 2018 at 5:01 pm #966634
    shirtandsimple

    can you please tell me where that setting is? Vimeo links definitely do not work for my site. Youtube links do work.

    June 5, 2018 at 5:39 am #966962
    Mike

    Hi,
    To confirm if the Vimeo links work, please open a new video element and copy the example link:
    2018-06-04_232513
    2018-06-04_232631
    Also please try updating to v4.4.1 which came out today and has many bug fixs.
    If you continue to have issues, please include a admin login in the private content area so we can take a closer look.
    Please remember to clear your browser cache and any site cache plugins.

    Best regards,
    Mike

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