Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • May 31, 2018 at 12:34 am #964575
    aa117

    My first time updating Enfold theme to the latest and my site is totally offline. No way of getting into admin either. I’ve had to upload old theme files think 3.6 version again to get site to semi-function. Can someone cool take a look at this and tell me where it is going wrong.

    May 31, 2018 at 12:39 am #964576
    Yigit

    Hey,

    Please post FTP and WP admin logins here privately so we can update the theme for you :)

    Best regards,
    Yigit

    May 31, 2018 at 12:55 am #964579
    aa117
    This reply has been marked as private.
    May 31, 2018 at 1:57 pm #964782
    aa117

    Hello Yigit,

    Any luck with locating the issue?

    May 31, 2018 at 6:08 pm #964879
    Yigit

    Hi,

    Server cannot be found. Could you please check once again if server link is correct?

    Best regards,
    Yigit

    May 31, 2018 at 6:20 pm #964884
    aa117

    Hello Yigit,

    That’s strange. Yes server link is correct. I am logged into the ftp via Winscp.

    May 31, 2018 at 6:22 pm #964887
    Yigit

    Hi,

    I tried adding “ftp.” but that did not help as well. I attached screenshots in private content field. Is there anything i might be missing? :)

    Best regards,
    Yigit

    May 31, 2018 at 6:25 pm #964888
    aa117
    This reply has been marked as private.
    May 31, 2018 at 6:38 pm #964892
    Yigit

    Hey,

    Thanks, i was able to connect via SFTP.
    I deleted duplicate files from /enfold/config-templatebuilder/avia-shortcodes/ folder. Please flush browser cache and review your website :)

    Regards,
    Yigit

    May 31, 2018 at 6:41 pm #964893
    aa117

    Okay thanks, the site is showing with an error.

    May 31, 2018 at 7:49 pm #964904
    Yigit

    Hi,

    I re-installed Enfold as many files were not updated correctly. But now memory limit is an issue.

    Please try to increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Yigit

    May 31, 2018 at 7:55 pm #964906
    aa117

    Hello Yigit.

    Thanks bro. really appreciate it. Will message my hosting provider now. I will inform you once this is done.

    Thanks.

    May 31, 2018 at 8:27 pm #964920
    Yigit

    Hi,

    Not at all! :) We will keep the thread open and wait to hear from you

    Best regards,
    Yigit

    May 31, 2018 at 8:48 pm #964937
    aa117

    I have just received a response from the hosting provider. I have posted below what they said.

    May 31, 2018 at 9:12 pm #964947
    Yigit

    Hey!

    Please see private content field below.

    Best regards,
    Yigit

    May 31, 2018 at 9:16 pm #964949
    aa117

    Awesome. Thanks. all is working just picture is not showing up when you click on product.

    May 31, 2018 at 9:23 pm #964958
    Yigit

    Hi,

    I went to Enfold theme options > General Styling > Quick CSS field and entered space and saved options to flush dynamic cache and seems like it worked :) Please flush browser cache and refresh your page a few times.

    Best regards,
    Yigit

    May 31, 2018 at 9:33 pm #964969
    aa117

    Perfect. Thank you so much Yigit. You’re a legend.

    May 31, 2018 at 11:03 pm #964999
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)
  • The topic ‘Need help with theme update, site does not load.’ is closed to new replies.