Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 29, 2018 at 3:07 am #963485
    austintxch

    I am trying to install the theme but it failed. I already have an older version of Enfold running but it wouldn’t update so I bought a second copy so I could update it. This also didn’t work. Not very happy.

    May 30, 2018 at 9:01 pm #964497
    Basilis

    Hey austintxch,

    Please try delete the old version and then upload the new one.
    Do it though FTP and let us know if that worked out for you.

    Best regards,
    Basilis

    July 6, 2018 at 5:03 am #981815
    austintxch

    This is not working. Please help. I have purchased this theme twice now. And it won’t work.

    July 7, 2018 at 8:28 am #982327
    Rikard

    Hi,

    Please post WordPress admin and FTP login details in private so that we can have a closer look.

    Best regards,
    Rikard

    August 18, 2018 at 6:29 am #998638
    austintxch

    Sorry it has taken so long to reply. Attached is my login info.

    August 18, 2018 at 5:08 pm #998731
    Dude
    This reply has been marked as private.
    August 20, 2018 at 12:53 am #999127
    austintxch

    I did this and I am still having the same problems.

    August 20, 2018 at 2:42 am #999141
    Mike

    Hi,
    I was able to login to your WordPress site, but not FTP. I get a connection and the user is ok, but it fails with the password. Please check.
    I see that your current theme is v3.7.1 and that it is a active commerce site, might I suggest creating a staging site (clone) to test how your site will work with the update? Please at least ensure to have a full backup.
    Once we have a ftp login, and your ok, we can assist with the update.

    Best regards,
    Mike

    August 20, 2018 at 6:43 am #999176
    austintxch

    Attached are new credentials

    August 20, 2018 at 1:37 pm #999340
    Mike

    Hi,
    Thank you, the new ftp account does login, but the account directory is set to a single folder, and not the root folder where your WordPress installation is. Please change the directory to ” / ”
    Here is a HostGator article to assist.

    Best regards,
    Mike

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