Viewing 8 posts - 1 through 8 (of 8 total)
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  • #962532

    Hallo,

    seit dem letzten Update lässt sich der Cookiehinweis nicht mehr schließen. Beim Klicken auf “Verstanden” sollte sich die Infobox schließen. Es passiert aber gar nichts. Die Infobox bleibt auf jeder Seite stehen.

    Auch das Infofenster mit weiteren Infos zu den verwendeten Cokkies öffnet beim Klick auf den Button nicht!

    Finde keine Lösung und erbitte eine kleine Hilfestellung. ;-)

    Danke
    Christian

    #962632

    Hey werbepixel,
    You have this error on your site:
    2018-05-26_192814
    The error seems to point to “sendinblue.com”
    Often a java error in one script can affect other parts of your site, please try to disable this script or plugin to see if that helps.

    Best regards,
    Mike

    #962659

    Hi Mike,

    unfortunately deactivating the sendinblue plugin did not help!

    Best regards,

    Christian

    #963573

    Hi Christian,

    Thanks for the feedback. Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #963651

    ok here…

    #964600

    Hi,
    Thank you for the login, I first tested if deactivating your plugins would solved, and it seemed to have no change. This I tried re-saving your cookie options by placing a empty space in the cookie message which allowed the “save all changes” button to be clickable. This seems to have solved, I also tested your site the Firefox browser, and both buttons work correctly.
    Please clear your browser cache and check.

    Best regards,
    Mike

    #965063

    Thanks, the problem has been solved

    #965183

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Cookiehinweis und Info Fenster für Cookies und Datenschutz’ is closed to new replies.