Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 23, 2018 at 11:29 pm #961282
    YourChoice Informatik GmbH

    Hi
    We have a problem with tab sections.

    When we create a tab section with some tabs, all is fine.

    But when we change something in the tab section, for example the transition between tab content from “None” to “Slide”, then the tabs are below the content. We can also not decide, if the tabs are below or before the content.

    Thanks very much.

    Best regards
    Mike

    May 25, 2018 at 4:43 am #961943
    Vinay

    Hey Michael,

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test. Also, would you mind providing a precise link to the page, showing the elements in question? We need to be able to inspect them in order to help :)

    Thanks for your cooperation :)

    Best regards,
    Vinay

    May 28, 2018 at 5:20 pm #963365
    YourChoice Informatik GmbH

    Hi Vinay

    We only have one plugin there. we ceactivated it but it still does not work.

    For the tab section we can choose only one position of tab sections (left side). And the tab section is always below the content.

    If you want you can go and look into it, see private content below.

    Best regards
    Mike

    May 31, 2018 at 3:32 am #964601
    Ismael

    Hi,

    Thanks for the update. Which tab section is having this issue? Could you please save that one as a template and put it in a test page? We don’t want to accidentally break something in the live page.

    Best regards,
    Ismael

    May 31, 2018 at 1:50 pm #964777
    YourChoice Informatik GmbH

    Hi Ismael

    The website is just for testing at the moment, so you do not break a live page.

    But I made a test page for you, see private content.

    Best regards
    Mike

    June 4, 2018 at 4:58 pm #966631
    Günter

    Hi,

    Thank you for using Enfold.

    The problem with the tab position is caused by a translation file error – Options shoud be Reiter über / Reiter unter text.

    We added a fix for that to the next update.

    Meanwhile – as a workaround – try to switch to english language before editing the page with the tab sections and check, if you have 2 options available.
    After saving the page you can switch back to germain again.

    If this does not work you can try the following:

    – Enable ALB DEBUG MODE https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
    – This opens a window below the editor window containing all tbe generated shortcodes
    – In this window look for

    [av_tab_section

    – and

    tab_pos='av-tab-below-content'

    inside this shortcode
    – Remove av-tab-below-content – means

    tab_pos=''

    – Update the page and do not open the tab section again

    Sorry for the problems (make a backup of the original page for a fallback).

    If you want us to do that – enable the debug mode and let us know and we help you.

    Best regards,
    Günter

    June 5, 2018 at 12:27 pm #967182
    YourChoice Informatik GmbH

    Hi Günter

    Thanks very much. We updated now to the latest Enfold version and now the problem is solved and it works also in german.

    Best regards
    Mike

    June 6, 2018 at 11:20 am #967766
    Rikard

    Hi Mike,

    Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    June 6, 2018 at 12:21 pm #967804
    YourChoice Informatik GmbH

    Hi Rikard

    Yes, for us it’s ok. You can close this topic.

    Thanks very much.

    Best regards
    Mike

    June 7, 2018 at 8:42 am #968254
    Rikard

    Hi Mike,

    Thanks for the feedback. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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