Easy Slider producing [object object] on mobile - Support | Kriesi.at

Viewing 16 posts - 1 through 16 (of 16 total)

Author

Posts
May 21, 2018 at 7:07 pm #959919

IraLeeNesbitt
Participant

Hello,

You guys have seen this before, but I can’t get this to correct. When on mobile, the easy slider makes my videos appear as [object object] for some odd reason.

I will provide an admin login in private content.

Please assist.

May 22, 2018 at 5:32 pm #960432

IraLeeNesbitt
Participant

Just bumping my post to see if this gets a reply. (kind of important since I’m actively applying for new jobs and need the videos to be visible on mobile)

May 23, 2018 at 3:22 pm #960855

Victoria
Inactive Moderator

Hi IraLeeNesbitt,

I see the credentials but I do not see the link to your website. Can you post it too, please?

Best regards,
Victoria

May 23, 2018 at 5:01 pm #960965

IraLeeNesbitt
Participant

oh, sorry: http://www.instreetlights.com

Thanks.

May 24, 2018 at 4:35 pm #961660

Victoria
Inactive Moderator

Hi IraLeeNesbitt,

I can see the videos on the iPad and the iPhone. Did you get it working or is it a wrong element?

Best regards,
Victoria

May 24, 2018 at 6:54 pm #961781
IraLeeNesbitt
Participant
The videos are on the Work pages within each page toward the bottom:
Chrome browser on Google Pixel XL 2

The slider on the About-Us page is not video, they are hi-res high-FPS gifs that cycle through.

The pages that have videos on them are:
- This reply was modified 6 years, 7 months ago by IraLeeNesbitt.
May 28, 2018 at 6:24 am #962937

Ismael
Moderator

Hi,

Thanks for the update. We provided a fix in the following thread.

// https://kriesi.at/support/topic/fullwidth-easy-slider-with-video-asking-for-object-on-mobile/#post-955294

Please post the FTP and WP login details in the private field if you want us to implement it.

Best regards,
Ismael

May 29, 2018 at 5:37 pm #963812
IraLeeNesbitt
Participant
I have already applied that fix and it doesn’t work. This is the reason why I posted that I am having a problem with it still.

WP login details are in the original post. Private comments.
- This reply was modified 6 years, 6 months ago by IraLeeNesbitt.
May 31, 2018 at 7:07 am #964640

Ismael
Moderator

Hi,

That modification worked for other users. We need admin access so that we can modify the theme files. Please provide the FTP detail as well.

Best regards,
Ismael

May 31, 2018 at 5:05 pm #964840

IraLeeNesbitt
Participant

The account info provided has admin access, it’s in the very first post that I posted… I will post it again for you in the private content I suppose..

Also, the files you’re looking for to edit can be edited within wordpress, which is where I’ve already applied your suggested fix (and it did not work).

Appearance > Editor > config-templatebuilder > aviashortcodes > slideshow > slideshow.js lines 224-225 ( Screenshot of suggested code replacement )

I would prefer not to use FTP access to my site, since you can edit the suggested files through the wordpress interface.

June 1, 2018 at 12:53 pm #965275

Ismael
Moderator

Hi,

Thanks for the update. The user was not an admin. I would have edited the file right then and there if it was. Anyway, we purge the cache and reminify the css and js files. The fall back image works properly when I check. Please don’t forget to remove the browser history before checking the pages with the videos.

Best regards,
Ismael

June 1, 2018 at 4:38 pm #965449

IraLeeNesbitt
Participant

I don’t know what you guys did, but you’ve broken my site completely and it no longer loads at all. See image here: Error Time Out

Then upon clearing cache and cookies etc…. it now looks like this was loading instead of my own site: Wrong Website Cache loading after clearing cache/cookies

*sigh*

June 1, 2018 at 5:49 pm #965487

IraLeeNesbitt
Participant

This is ESPECIALLY stressful because i’m currently interviewing for new work and my website is now DOWN….. after applying to a bunch of high profile design jobs…. come on guys. This is unacceptable.

June 1, 2018 at 5:51 pm #965490

IraLeeNesbitt
Participant

Update: I contacted my webhost and worked with it through them. They have updated and fixed my site.

June 2, 2018 at 11:55 am #965795

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

August 21, 2018 at 3:36 pm #999861

looper
Participant

Done :)
Author

Posts

Viewing 16 posts - 1 through 16 (of 16 total)

You must be logged in to reply to this topic.