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Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 18, 2018 at 7:25 pm #958790
    tocal

    Hi. My site is saying that a product is “This product is currently out of stock and unavailable.” but the product is not stock managed. Can you help me work out why?

    http://leicesterkorfball.org.uk/product/tournament-shirt-2018/

    Thanks!

    May 21, 2018 at 1:24 pm #959740
    tocal

    It seems this may be a continuation of this issue: https://kriesi.at/support/topic/issues-with-wordpress-4-9-4-enfold-version-4-2-6-woocommerce-3-3-4/

    I really need a solution for this as it affects a number of sites I manage and I imagine I’m not the only one!

    May 21, 2018 at 8:26 pm #959940
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    May 21, 2018 at 11:19 pm #960052
    tocal
    This reply has been marked as private.
    May 23, 2018 at 6:37 pm #961066
    Ismael

    Hi,

    Thank you for the info. The “wp-admin” area is not accessible. This is what I get in the “wp-admin” area.

    You must log in to access the admin area.

    It’s asking for another credential. Weird.

    Best regards,
    Ismael

    May 23, 2018 at 6:40 pm #961069
    tocal

    Try
    /login
    instead of
    /wp-admin

    May 23, 2018 at 8:08 pm #961159
    Yigit

    Hi,

    Could you please post a link of a product where we can see this issue on main site? I could not find one :/

    Regards,
    Yigit

    May 24, 2018 at 12:39 pm #961497
    tocal

    I’ve run the latest WooCommerce & Enfold updates and the problem now seems to be resolved.

    May 24, 2018 at 4:07 pm #961614
    Yigit

    Hi,

    Great! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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