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May 15, 2018 at 12:20 pm #956926
We’re running Enfold 4.3.2 on WordPress 4.9.5 with WooCommerce 3.3.5.
Updating to Enfold 4.3 caused a couple of issues with image thumbnail generation.
Here’s what the product category pages banner images should look like:
For some reason though, the banner image is cropped instead of displaying it in full, so the text gets cut off. This was working before upgrading to the 4.3 branch.As you can see, the thumbnails for single products are misaligned since they were scaled to a different size. I’ve tried a lot of different settings in the customizer, but couldn’t get it to work as it did before. I have run thumbnail regeneration a couple of times already, but it didn’t help either.
I have created an admin account for you, the credentials should arrive shortly at your email address from your “Legal Information” page.
Any help would be greatly appreciated. Please let me know if you need any additional information.Thank you!
May 16, 2018 at 8:56 pm #957689Hey Thyracont_Vacuum,
That is happening because of your size of the content.
If we make it the same size, they will have a lot of space below for the rest of the products.Best regards,
BasilisMay 17, 2018 at 8:55 am #958021Thank you for your reply, Basilis.
I’m not sure I explained it well enough, for which I’m sorry.
This is what it used to look like before the update:
And this is what it looks like after the update:
As you can see, the images look quite different, especially the banner image above the products, as well as the product thumbnails.
I would like it to look just the way it did before the update. How can I achieve that?May 19, 2018 at 11:12 am #959016Hi,
Best regards,
VictoriaMay 23, 2018 at 2:11 pm #960804Hi Victoria,
I have added some 2FA backup codes for you to use below, so you should be able to log in.
Thank you!May 24, 2018 at 4:02 pm #961609Hi Thyracont_Vacuum,
Can you disable caching and minification for now?
Best regards,
VictoriaMay 28, 2018 at 10:15 am #963024Hi Victoria,
Caching and minification has been disabled for a while now. VD8 Looks good, but Smartline and Analogline doesn’t. Could you check these on your end too, please?
Thank you!May 30, 2018 at 11:04 am #964105Hi Thyracont_Vacuum,
Best regards,
VictoriaJune 4, 2018 at 9:37 am #966391Hi Victoria,
thank you for your help.-
This reply was modified 6 years, 1 month ago by
Thyracont_Vacuum.
June 5, 2018 at 8:29 pm #967452Hi Thyracont_Vacuum,
Here is an article for you to consider
If you need further assistance please let us know.
Best regards,
VictoriaJune 7, 2018 at 10:34 am #968489Hi Victoria,
thank you for that link, I really appreciate it.
After having read the article, I’m not sure I’m actually doing something wrong. All category header images are the same dimensions, but get displayed differently on different category overview pages. So I’m guessing something within the theme image processing code isn’t doing what it’s supposed to consistently on every page.
It would be great if you could take another look at this for me.
Thank you!June 9, 2018 at 4:44 pm #970455Hi Thyracont_Vacuum,
I suggest you delete all the cropped category images and use the plugin
https://kriesi.at/support/topic/how-to-disable-enfold-creating-media-image-sizes/#post-305250
Best regards,
VictoriaJune 11, 2018 at 3:38 pm #971256Thank you very much Victoria, regenerating the “entry_with_sidebar” thumbnails using the Simple Image Sizes plugin solved the issue for us. Your help is greatly appreciated!
June 12, 2018 at 9:15 am #971586 -
This reply was modified 6 years, 1 month ago by
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