Viewing 2 posts - 1 through 2 (of 2 total)
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  • May 9, 2018 at 7:36 pm #954123
    dhegarty

    Hello,

    I’m trying to import the Enfold 2017 demo via managed WordPress (GoDaddy hosted) dashboard, and it fails with a generic “Importing didn’t work!” error message after about 2 minutes. I’ve created a .user.ini file with the following customisations:

    max_execution_time = 300
    upload_max_filesize = 1000M
    post_max_size = 2000M
    memory_limit = 3000M
    file_uploads = On

    Hosting support have confirmed that those settings have taken effect, but the demo import still fails. I’ve enabled debug mode under WP, and can see a few issues but they don’t look like errors – just notifications (for example, [09-May-2018 15:41:14 UTC] PHP Notice: Trying to get property of non-object in /home/content/n3pnexwpnas03_data03/36/41800636/html/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php on line 66). Not sure if that is significant or not.

    Any help would be much appreciated.

    May 10, 2018 at 6:39 pm #954754
    Nikko

    Hey dhegarty,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

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