Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 3, 2018 at 10:52 pm #951130
    Aziz Dag
    Guest

    Hi,
    my themeforest username is “xcode2016”.
    I send to you a refund request 6 days ago.
    But I don’t get anything or get any answer!
    I canceled the download!
    When can I expect with the refund?
    Thanks

    Here my refund infomations
    Purchase date
    April 28, 2018 (6 days ago)
    Purchase code
    98fb7b79-636c-42be-a33e-cf37659b2b49
    Refund request ID
    60511701-4708-43da-bbdb-0338ebde1ac4

    Here the refund status:
    Your request

    It was a mistaken purchase

    Hi,
    I buyed the wrong template.
    ENFOLD is the wrong template. (I don’t downloaded it !!!)
    AVADA is the right template, that i will buy.
    Sorry for this misstake! Need a refund, to buy AVADA template.
    Thanks

    xcode2016 6 days ago

    May 3, 2018 at 11:00 pm #951136
    Jordan Shannon

    Hey Aziz Dag,

    All refund inquiries and sales issues must be handled through ThemeForest. You would want to contact their customer support to begin this process.

    Best regards,
    Jordan Shannon

    May 3, 2018 at 11:15 pm #951140
    Aziz Dag
    Guest

    I have it, but after 6 days I don’t get any answer!
    How long need this process?
    I need the refund to buy another theme.
    Thanks

    May 3, 2018 at 11:22 pm #951142
    Jordan Shannon

    Hi,

    Apologies, but we have no control over that here in the support forums. You will have to continue to pursue this with ThemeForest.

    Best regards,
    Jordan Shannon

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