Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • May 3, 2018 at 6:38 pm #950993
    Ronald G Marshall
    Guest

    Hi, I manage many websites all using the Enfold theme. When I have a support question, I would like to login to the correct account. However, the page has me logged in or should I say ‘locked in’ as I cannot logout and the page returns with me logged in to the incorrect page. I have tried deleting cookies, but that does not help. I have had this issue before with this page. Please advise.

    May 4, 2018 at 8:00 am #951416
    Nikko

    Hi Ronald G Marshall,

    I’m not really sure why that’s happening even when clearing browser cache.
    I would suggest installing another browser and use it. Chrome or firefox would be much better alternative.
    Let us know if this helps.

    Best regards,
    Nikko

    May 4, 2018 at 2:45 pm #951701
    mlt1614

    Hello and thank you for your response, however, I am using Chrome as my default browser. Please note that the same thing occurs in Firefox. The last time this happened, your support staff deleted my account and I had to re-register my account. Somehow that resolved the issue. I have to believe there is a better fix than that, but maybe that will give you some indication of what needs done. Also since the previous issue, I have several more accounts. I hope I do not have to delete them all every time I want to contact support. Additionally, I cannot be the only person to have multiple accounts. Are others having this issue?

    May 5, 2018 at 3:19 am #951996
    Mike

    Hi,
    Have you tried using incognito mode to login? What is your OS?

    Best regards,
    Mike

    May 5, 2018 at 2:36 pm #952117
    mlt1614

    OS is Windows7. Incognito works to a point. It no longer auto populates the login fields, but is rejecting my login credentials. I listed them in the private area. They are set to expire soon, but not quite yet.

    May 7, 2018 at 2:56 am #952436
    Mike

    Hi,
    Seems that user id is not valid. Do you login at “kriesi.at/support” ?

    Best regards,
    Mike

    May 8, 2018 at 5:51 pm #953481
    Ronald G Marshall
    Guest
    This reply has been marked as private.
    May 8, 2018 at 5:58 pm #953485
    Yigit

    Hi,

    It seems like that purchase code was not registered. You can register a new account here – https://kriesi.at/support/register/

    You have another account registered with your email. I am attaching credentials in private content field.

    Cheers!
    Yigit

    May 8, 2018 at 6:34 pm #953506
    rgm406
    This reply has been marked as private.
    May 8, 2018 at 9:42 pm #953570
    Yigit

    Hi,

    Please see private content field :)

    Best regards,
    Yigit

    May 8, 2018 at 10:41 pm #953589
    Ronald G Marshall
    Guest
    This reply has been marked as private.
    May 9, 2018 at 12:47 am #953619
    Yigit

    Hi,

    See below

    Best regards,
    Yigit

    May 9, 2018 at 5:07 pm #954060
    Ronald G Marshall
    Guest
    This reply has been marked as private.
    May 9, 2018 at 8:19 pm #954137
    Yigit

    Hi,

    I adjusted account details. Please check screenshot in private content field and your inbox.

    Cheers!
    Yigit

    May 10, 2018 at 3:29 pm #954609
    peabody62

    Thank you so much. All is well.

    May 10, 2018 at 4:32 pm #954647
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 16 posts - 1 through 16 (of 16 total)
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