Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 3, 2018 at 1:49 pm #950766
    extraeyes

    I was asked to open a new thread. My website is showing on the internet what it looked like in 2016. I have made numerous changes over the years, (so you know the background is white not black today. No green letters). The host says it is the Enfold theme causing the problems and keeps telling me repeatedly to Change the Theme.

    The theme has been updated in my wordpress and has been since 2016 running on the current theme. The speed test is using the old unedited version of my website showing layerslider issues but after some research I find I see my current edited good site on my computer but the rest of the world sees the 2016 site like the speed test does.

    My current updated edited site has my logo on all images and the images are reduced in size and again a clean white background.

    Log in credentials are supplied.
    http://www.ExtraEyesPhotoTours.com

    May 3, 2018 at 2:38 pm #950802
    WP Turned UP

    You are using outdated versions of pretty much everything (WordPress, theme, etc.).. Have you tried updating?

    Theme: Enfold
    Version: 3.3.2
    WP:4.7.3

    May 3, 2018 at 2:44 pm #950807
    extraeyes

    Thank you but Since you did not understand what I wrote I will rewrite it so Enfold completely understands when they get to me. It will be very clear when they log in to my website to help me..

    MY THEME IS CURRENT AND UP TO DATE. EVERYTHING IS CURRENT AND UP TO DATE ON MY END. OUT IN THE WORLD IT IS NOT SHOWING MY CURRENT UP TO DATE WEBSITE WHICH IS HAS A WHITE BACKGROUND. IT IS SHOWING WHAT WAS DONE IN 2016 AND NOT ALL THE CHANGES SINCE THEN.
    THANK YOU!!!

    May 3, 2018 at 2:54 pm #950814
    WP Turned UP

    I cannot speak for Enfold, but they cannot control what the world sees. Only YOU can. I recommend you contact your website designer/consultant/developer/whatever.

    May 3, 2018 at 3:29 pm #950841
    extraeyes

    UPDATE!!! After 11 phone calls and an hour and half on the phone with ipage, the worst host in the world, I finally got them to understand and it appears that you should now see the current version of the updated website. It was as I told them repeatedly a cache issue.

    They told me over and over it was a theme issue. I did not believe it was but they brainwashed me. Thank you for your help.

    Pam

    May 3, 2018 at 3:38 pm #950857
    Yigit

    Hey Pam,

    Glad to know that issue is now resolved!

    Do you need further assistance? :)

    Best regards,
    Yigit

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