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I have updated my Enfold theme and have tried importing the one page portfolio demo with no success. Keep getting the message that the demo will not import, reload page and try again. This does not work. I also tried to do a wordpress reset to fix and have since wiped out the whole site. I have purchased the support as I am desperate to get the page back up and online for an important meeting tomorrow. Thanks in advance for any help provided.
Hello. I would try #1 below and then #2 after that. Also, if your site is going to be up for more than just a very short period of time, I recommend you install and activate the Enfold Child Theme.
1. Use Chrome in incognito mode, to rule out any conflicts
2. Increase your memory allowance, using your wp-config.php file. Set the allowance to 768M.define( ‘WP_MEMORY_LIMIT’, ‘768M’ );
Let’s start there.
If you have FTP access to your website, you can edit that file there. You can also go in through your cPanel and access your File Manager there.
Otherwise, you can contact your web hosting company and have them look into this for you. Some providers don’t allow their customers to edit this files directly.
Ok. I used filezilla and followed directions online adding the following to the bottom of the wp-config right before Happy Blogging. Unfortunately GoDaddy was no help earlier and why I broke down and purchased the 6 months of support from you guys.
define(‘WP_MEMORY_LIMIT’, ‘768’);
You can always lean on me for help. Feel free to join our Enfold Facebook group.
I have tried on Safari, Chrome and Firefox on two different Macs and unfortunately I’m still getting the same error message.
Okay, please visit the following link and we’ll get going.
First come, first served, ha. If you use the link and get to me first @GoogleBizTog, I’ll help. I’ve got about 30 minutes.
I’ll let PowerPlay have your time first, I’m leave it for this evening and see if there’s any change tomorrow morning before trying to escalate :)
Ok – sorry I have installed on the Mac now and trying to figure this out. I appreciate your patience.
Ok – sorry I have installed on the Mac now and trying to figure this out. I appreciate your patience.
Still a work in progress, but appears to be an issue with hosting and the uploading of files. Might want to check with your host.
Thanks again for your help on this WP Turned Up. I got back on the phone with hosting provider after our session and they did nothing but try and sell me their help services. Very frustrating.
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