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Have tried to re-add the images when I edit the page, but then different images are dropped when i go in later. I tried to update them all, but issue still reappeared. Seems to happen in Chrome, Safari and Firefox
What’s weirder is that it is not the same image each time. There are five images on the home page and they seem to be reappearing and disappearing at random.
Is this related to the recent update?
I tried to restore from a backup on staging, but that didn’t work either.
Hello. This is most likely an issue with the new update. Here is what I recommend, assuming (hoping) you have the Enfold child theme in place.
1. FTP: Delete “enfold” from your themes folder.
2. FTP: Upload a copy of the previous version of Enfold you were using, PRIOR to the issues.Hi,
Thank you for using Enfold.
I’m not sure which images you’re referring to. Please provide a screenshot and access to the dashboard. We would like to check the page.
Best regards,
IsmaelTried to go to a backup prior to the update and it worked fine for a bit, but now the same issue is happening again. Is there some kind of auto-update that I need to disable.
Same as before, it still works fine on staging. The issue only happens on live. It’s not always the same image that disappears, but I have attached a couple of screenshots to show which one is the issue currently.
Hi,
Thanks for the update. Is this the only page with the issue? I noticed that the Enable Media Replace plugin is activated. Are you using that plugin to update the media files or images used in the page?
Please save the layout as template and then delete the original page. Create another one from scratch. Don’t forget to remove the deleted page from the trash permanently.
Best regards,
Ismael
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