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Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 29, 2018 at 11:19 pm #948740
    Vrout

    Hello,

    I am not able to save any page since last update, every time I hit the button “save”, I get a 500 error.

    To solve the problem, I tried changing the memory limit in wp-config to 256, I deactivated all enfold new performances options, I emptyed my browser cache, I dont use any cache plugin, and my PHP version is I have version 5.4.16. That didn’t work to solve the problem.

    Also, for information, I was using css to add a background-image to some blocks, but now the background is not displaying, I see that the url has changed with new elements like “dynamic avia” etc inside url. When I deactivate the performance options in Enfold parameters it comes back.

    I’ll send you access to my account in my next post, you can use it if needed

    Thank you,

    April 29, 2018 at 11:24 pm #948742
    Vrout
    This reply has been marked as private.
    April 30, 2018 at 11:19 am #948985
    Vrout

    I don’t understand why all posts get an answer but mine, and I have been asking all weekend on all posts similar to mine, no answer

    May 1, 2018 at 6:41 am #949373
    Rikard

    Hi,

    Your PHP version is old, the minimum recommended version to run WordPress on is 5.6. Could you try upgrading the PHP version maybe?

    Best regards,
    Rikard

    May 1, 2018 at 4:39 pm #949577
    Vrout

    Hi Rikard,

    I upgraded PHP version to 5.6.34, but it still doesn’t work.

    Also, I noticed that this problem only happens with product pages, but not with “classic” pages.

    Thank you for your answer and help,

    M.

    May 3, 2018 at 6:39 am #950496
    Victoria

    Hi Vrout,

    Can you please check server log for error?

    Here is how to find it: http://snapcreek.com/blog/wordpress-error-log-friend/

    Best regards,
    Victoria

    May 3, 2018 at 9:46 am #950595
    Vrout

    Hi Victoria

    Thank your for your answer.

    Here is what the log file showed (private content)

    Thanks a lot,

    Edit : The saving of product pages works again, I updated Facebook Pixel Plugin and Yoast… don’t know if it is related.
    I also bumped up PHP version to 7.1.X… don’t know if it is related either.

    May 4, 2018 at 5:38 am #951300
    Ismael

    Hey!

    Did you update the theme manually? Please check the if the shortcode files are duplicated in the config-templabuilder > aviashortcode folder. Try to remove the whole folder and then replace it with the current version.

    Regards,
    Ismael

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