Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 29, 2018 at 1:38 am #948489
    solostrength

    Hello, getting white screen error 500 when updating to the new 4.3 enfold update. never experienced this type of problem before – how to fix it and update site?

    April 29, 2018 at 2:10 pm #948625
    Vinay

    Hey solostrength,

    1. If you can access backend please deactivate all plugins.

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line 

    define('WP_MEMORY_LIMIT', '256M');

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Vinay

    April 29, 2018 at 2:54 pm #948639
    Vrout

    Hi Vinay,

    I have a similar problem, I just wanted to ask you about your solution :

    -Is updating the PHP version to 7.0 mandatory for it to work ? I have version 5.4.16
    -Can I loose anything from my website with any of these operations (to be sure) please ? Like replacing the header file for example

    Thank you !

    April 30, 2018 at 12:04 am #948749
    solostrength

    Thank you I followed your suggestion for deleting the enfold folder and uploading via sftp and it worked perfectly thank you

    May 1, 2018 at 6:21 am #949358
    Rikard

    Hi solostrength,

    Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    May 1, 2018 at 6:23 am #949360
    Rikard

    Hi Vrout,

    Please open your own thread, 5.6 or above is required to run WordPress on.

    Best regards,
    Rikard

    May 2, 2018 at 4:13 pm #950134
    loyalmedia

    I’m getting the same error after updating via ftp.
    My log said there is an error on: [client 213.73.232.233:44478] AH01071: Got error ‘PHP message: PHP Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/wp74429/1/beau-begeleiding.nl/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php:10) in /var/www/wp74429/1/beau-begeleiding.nl/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php on line 12\n’

    May 2, 2018 at 5:28 pm #950160
    Yigit

    Hey,


    @loyalmedia     Please go to /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_countdown.php file inside it. If you would like us to delete it for you, please start a new thread under Enfold sub forum and attach FTP logins in private content field.

    Cheers!
    Yigit

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.