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  • #948279

    My site is down. I am not sure how long its been down but I upgraded Enfold the other day. My host, Bluehost, says it is a theme issue after about an hour of troubleshooting.
    I’m at a loss/

    #948339

    Hey KK,

    1. You have too many plugins we recommend deleting the ones that you don’t use and deactivate the rest for testing purpose.

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line

    define('WP_MEMORY_LIMIT', '256M');
    

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Vinay

    #948417

    you are so smart and helpful!!!! thanks- it worked.

    #948438

    Hi,
    Glad Vinay was able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

Viewing 4 posts - 1 through 4 (of 4 total)
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