Viewing 17 posts - 1 through 17 (of 17 total)
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  • #948059

    I am getting an error

    Fatal error: Cannot redeclare av_upcoming_events_fallback() (previously declared in /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming.php:15) in /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/events_upcoming.php on line 13

    #948067

    Okay that part got fixed but now the footer is in the middle of the page

    #948098

    Also really weird, all my user tables are gone and can’t login to wp_admin

    #948101

    Hi,

    Please go to /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_upcoming.php file.
    If you would like us to delete it for you, please post FTP logins here privately.

    Best regards,
    Yigit

    #948109

    Yigit – Thank you for your help so far, the wp_admin username that I use doesn’t work and logged into the php myadmin and don’t see a wp_user

    #948117

    Hi,

    We are going to need FTP logins to access theme files on your server. If you do not know your FTP logins, please contact your hosting provider.

    Cheers!
    Yigit

    #948125

    Here you go

    #948141

    Hey,

    I deleted extra files form the theme on your installation. However issue seems to be related to your database. Issues you had during theme update would not cause issue with your database. Your hosting might have a backup.

    Cheers!
    Yigit

    #948144

    I am having them restore database.
    I am seeing other errors if you deleted stuff now when you get onto my site

    #948145

    Fatal error: Call to undefined method AviaHelper::multi_value_result() in /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/heading/heading.php on line 399

    #948147

    I really appreciate all the help you are providing once again. I can’t thank you enough

    #948169

    For the record… My site got completely busted on upgrading. Too many issues to list.. its just busted. Staging works good, but cant move it to prduction… GoDaddy says the theme is limited to one domain?!?!?

    Did something change?

    #948177

    Hi,


    @coolwindinc
    Could you please make sure you are using PHP 5.6 or higher? If you are not sure, your hosting provider can help with that too :)


    @track180
    No, it should work fine on your production site as well. Could you please start a new thread under Enfold sub forum and post FTP and WP admin logins in private content field?

    Cheers!
    Yigit

    #948180

    Server version: 5.6.32-78.0-log

    Fatal error: Call to undefined method AviaHelper::multi_value_result() in /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/heading/heading.php on line 399

    • This reply was modified 6 years, 8 months ago by coolwindinc.
    #948206

    Yigit any additional support on this one?
    Thanks in advance of the help

    #948400

    Any help or support on this error?

    #948914

    Hi coolwindinc,

    Please check if you have this file /enfold/config-templatebuilder/avia-template-builder/php/generic-helper.class.php

    Which version of php are you running?

    Best regards,
    Victoria

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