Viewing 4 posts - 1 through 4 (of 4 total)
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  • April 26, 2018 at 1:02 pm #947245
    Ioannis Demertzis
    Guest

    Dear Sir/Madam.
    I am working on http://www.karabatsas.gr and i want to create a new icon to put it next to the mail icon on the top right position of social icons.
    need to make a new image/icon .png, of Research gate and put my customer link.

    How can i do this ?

    (i post this question here cause i am working for a customer and i don’t want to create account.)

    April 26, 2018 at 1:24 pm #947251
    Yigit

    Hey Ioannis,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – https://kriesi.at/support/register/ and then start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Yigit

    April 26, 2018 at 1:57 pm #947266
    Ioannis Demertzis
    Guest

    Thank you for the reply.

    To create an account need the license key from themforest. I didnt have it.

    this web site was designed from another company and then , the customer gives it to me to make changes.
    I don’t know about what happened.
    i transfer it on my server and make the changes.
    Now i need to solve this issue with the ResearchGate Icon.
    If you can help ok
    If there is somewhere to find the licence key please tell me to finally to create the account.

    Thank you a lot again.

    April 27, 2018 at 5:48 pm #948064
    Yigit

    Hey!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

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