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  • April 25, 2018 at 2:47 am #946345
    Darren D.
    Guest

    Hi Kriesi!
    We just inherited two clients from another firm who are using Enfold Version: 3.5.3

    accesstravelinc.com
    westrocktravel.com

    I cannot find any license information on these two sites.
    We could upgrade to 4.x, but this may be too much for these one-page sites. Since the sites are currently logging loads of PHP warnings (“extract() expects parameter 1 to be array”, etc)”, I’d like to try upgrading to the latest 3.5.x or perhaps the latest 3.x version. Can you provide access to zip files for any of these older theme versions?

    Thanks for your help.
    Darren

    April 26, 2018 at 12:45 pm #947235
    Yigit

    Hey Darren,

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

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