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Viewing 7 posts - 1 through 7 (of 7 total)
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  • April 18, 2018 at 3:18 pm #943633
    v1t3k

    Dear support,

    Can you please help us resolve an issue with the non-functioning Instagram widget?

    Temporary login link below.

    Many thanks!

    April 18, 2018 at 7:26 pm #943740
    lanelee

    Same problem here any help?

    April 20, 2018 at 4:13 am #944399
    Ismael

    Hi,

    Thank you for using Enfold.

    Delete the current widget and then create a new one. If it doesn’t work, please try to clear the site transients.

    // https://wordpress.org/plugins/wp-sweep/

    Create a backup or a restore point before using the plugin.

    Best regards,
    Ismael

    April 23, 2018 at 12:14 pm #945364
    v1t3k

    Hi,

    I removed and added back the widget, and then swept everything using the wp-sweep plugin but the Instagram widget is still showing:

    Instagram has returned invalid data.

    Can you please help?

    Many thanks

    April 24, 2018 at 10:29 am #945812
    Nikko

    Hi v1t3k,

    Yes, can you please try the solution first on this post: https://kriesi.at/support/topic/enfold-instagram-widget-not-working-enfold-4-2-6-php-7-2/#post-926761
    If that doesn’t help, please give us temporary admin access, so we can check further.
    Just post the login details in private content, so it will only be visible to the moderators.

    Best regards,
    Nikko

    April 24, 2018 at 10:55 am #945833
    v1t3k

    This worked, thank you. Have a nice day!

    April 24, 2018 at 11:37 am #945856
    Nikko

    Hi v1t3k,

    Glad that we could help :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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Viewing 7 posts - 1 through 7 (of 7 total)
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