Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 16, 2018 at 2:25 pm #942583
    Jolanda Goos
    Guest

    Hi there team Kriesi,
    My webhoster DLogic.nl has installed your Enfold Theme on my website. He has bought the theme and I do have the purchase code but when I try to register for the support, I get the error that that code is already in use with another user, obviously.
    Can I still create an account for your support? How do need to handle.
    It’s regarding http://www.goosgrafisch.nl wich is temporary hosted here http://testuweigenwebsite.nl/goosgrafisch/
    The person who registered/downloaded/installed the theme is Dave Boden of DLogic.nl
    Thanks in advance.
    BR Jolanda Goos – Goos Grafisch

    April 16, 2018 at 2:31 pm #942585
    Yigit

    Hi Jolanda,

    Thanks for contacting us!

    Please see private content field below :)

    Best regards,
    Yigit

    April 16, 2018 at 2:43 pm #942592
    Jolanda Goos
    Guest

    Wow that’s quick! Thanks for that. Alltought DLogic has his own account with mulitple websites and that should stay thay way. Please, can you change it back and create another account for me. Is it possible to transfer the purchase code to my account? Thanks again. BR Jolanda Goos

    April 16, 2018 at 3:23 pm #942603
    Yigit

    Hey,

    It is not possible to create two accounts with one purchase code as each domain requires a new license.
    If DLogic registered using your purchase code, maybe he could give you a purchase code from his other websites? Also, since i already replaced it with your email, i cannot retrieve the previous one. If you know it, could you please share?

    Best regards,
    Yigit

    April 16, 2018 at 3:30 pm #942607
    Jolanda Goos
    Guest

    Hi Yigit,
    Contact info of Dave DLogic is (Email address hidden if logged out)
    Is it possible to transfer an purchase to another (me) account?
    The other purchchase codes are linked with other websites. I can’t use one of those.
    If this isn’t possible. I will buy a new licence so DLogic can use my licence for other site.

    April 16, 2018 at 3:34 pm #942611
    Jolanda Goos
    Guest

    Sorry, please send it to (Email address hidden if logged out) .
    Can you send me confirmation?
    Thanks!

    April 16, 2018 at 7:57 pm #942736
    Yigit

    Hey,

    We have updated the email. Please ask Dave to request new password here – https://kriesi.at/support/register/?action=lost_pw

    Please see private content field below

    Best regards,
    Yigit

    April 16, 2018 at 8:02 pm #942741
    Jolanda Goos
    Guest

    Hi Yigit,
    I downloaded the theme/purchase code at my own Theme Forrest account. I just created a own account and already send out my issues.
    Thanks for your quick response. This ticket can be closed now.
    BR Jolanda Goos

    April 16, 2018 at 8:19 pm #942745
    Yigit

    Hi,

    You are welcome!

    Regards,
    Yigit

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