Enfold, preloader, sticking

Hi Rikard please see new password below – just reset it.

the preloader rotates onloading the site and between pages. This rotation is not consistent, it stops or sticks and then starts again.
Helen

Thank you Victoria. Is there another redirect plugin that you know of that wouldn’t conflict with the loader? In the meantime, I will turn off the plugin and see if that helps.

The issue may well be this:

When I entered the custom logo in your Preloader option in Theme Options the logo sat above the preloader which swirled underneath it. So your support people suggested I take the image out of the Preloader option and put this is my custom CSS:
/* PRELOADER */
.av-siteloader {
border: none;
background-image: url(//79.170.40.175/capsulaser.com/wp-content/uploads/2017/12/Blue-swirl-70-2.png);
background-size: contain;
}
This worked well but we still have the issue of it swirling then stops then starts again. for you to see what I mean about the preloader Theme option image I have now put this is as well so you you can get an idea of how that doesn’t work too.

Perhaps I can add something to the above to remove the Theme option preloader option from a file somewhere?

Please advise.
Many thanks
Helen

Hi Basilis

Hiding the preloader is not the issue here. I have taken it out of the theme for you to see.
The issue is that the preloader (from custom CSS code given by your team) is jerky it starts and stops and starts again.
We used the custom CSS because the preloader image via your theme wasn’t working just sitting above the central position which is why I had put it back in to show you.
How can we stop the jerky animation it has currently please.
Ideally we would also like it to be larger but if I upload a larger image the animated circles that move dont work on top of it well.
Your advice is appreciated.
Regards
Helen

The previous moderator said that it is loading twice (as you have outlined above), is there a way of stopping it load on the click and only starting on the next page load?
The issue here is this particular client is a opthalmologist laser provider, the custom preloader is ideal because it reflects the circular motion of their device, however the jerkiness is not ideal as it doesn’t reflect the precision they are trying to create.
Any help would be gratefully received Ismael.
Many thanks
Helen

Brilliant Ismael, it works! It looks like I can’t do this through the child theme though.

If I wished to make the icon larger – I can easily increase the size of our custom preloader but wondered if you could lguide me where I could also increase the size of the white graphic that is animated over the top.

Many thanks
Helen