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  • #936825
    Howard Jennings
    Guest

    Hi. I cannot post on your support forum because I cannot get my purchase code as my website is down. I’ve just updated to the latest version and now get a 500 error code. these are the last lines in the log.

    [03-Apr-2018 19:02:24 UTC] PHP Warning: require_once(framework/avia_framework.php): failed to open stream: No such file or directory in /home/statesideapm/public_html/wp-content/themes/enfold/functions.php on line 142

    [03-Apr-2018 19:02:24 UTC] PHP Fatal error: require_once(): Failed opening required ‘framework/avia_framework.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/statesideapm/public_html/wp-content/themes/enfold/functions.php on line 142

    What do I do now?

    #936975

    Hey Howard Jennings,

    Sorry for the problems. Could you try to remove the entire theme folder via FTP, and then re-upload a fresh copy to see if that helps?

    Best regards,
    Rikard

    #937177
    Howard Jennings
    Guest

    2 questions.

    1. What will happen to all of my customization’s?

    2. Where do I get a fresh copy from?

    #937213
    Howard Jennings
    Guest

    Interestingly I’ve got it working with an old zip file I found on our website. It’s running version 4.0.2

    I checked for updates and got this message “No Updates available. You are running the latest version! (4.0.2)”

    the previous version I was running was Enfold, Version: 4.2.6
    Any comments?

    #937475

    Hi,

    4.2.6 is the latest version and you can download that from your Themeforest account.

    If you should need any further technical support then please register on the support forum and open a new thread there.

    Best regards,
    Rikard

Viewing 5 posts - 1 through 5 (of 5 total)
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