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  • March 29, 2018 at 9:14 am #934717
    sammybotz

    the enfold email form does not send to AOL email addresses. please be kind enough to give me exact instructions on how to solve the issue. I have control over the cpanel server also using WHM.

    thanks so much, Salvatore

    i installed the WP Mail SMTP wordpress plugin if this helps but am lost. thanks again

    March 29, 2018 at 10:47 pm #935032
    Basilis

    Hey sammybotz,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

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