Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 21, 2018 at 12:52 pm #930547
    iainpdavies

    Hi Support

    I am at the final stages now of finishing this website but one final issue has come up.
    The color section videos that are on the site play perfectly well on all devices apart from a Mac-book Pro Laptop.

    I am using the screen options settings to stop the full screen videos showing on mobiles and tablets but this should not stop it working on a mac-book pro laptop should it?

    Please help this is the last thing to fix.

    Thanks you.
    Iain

    March 21, 2018 at 5:42 pm #930701
    iainpdavies

    I have included the login details in the secure section in case you need to have a look at the settings.

    If anyone could look at this soon I would be very grateful. I am hoping to get this finished today and this is the only problem remaining.

    Thanks,
    Iain

    March 22, 2018 at 6:54 am #931063
    Rikard

    Hi,

    Thanks for the login details. I’m on a MacBook Air and the video on your front page is playing fine on my end, how can we reproduce the error?

    Best regards,
    Rikard

    March 22, 2018 at 9:06 am #931101
    iainpdavies

    Hi

    Can you confirm it’s the full screen video that is playing on your MacBook Pro please?

    March 22, 2018 at 11:40 am #931159
    Victoria

    Hi,

    Best regards,
    Victoria

    March 22, 2018 at 12:16 pm #931198
    iainpdavies

    Sorry Victoria I do not understand your reply?

    March 23, 2018 at 10:18 am #931870
    Victoria

    Hi iainpdavies,

    There is an error in the console in Safari and so the video does not start. The link shows the discussion of the issue.

    Best regards,
    Victoria

    March 23, 2018 at 11:14 am #931907
    iainpdavies

    Hi Thanks for your reply.

    I will look at the email to see if I can work out how to fix it thank you.

    March 23, 2018 at 4:59 pm #932028
    iainpdavies

    Hello
    The video still does not play on a Macbook Pro.

    I have tried to make this work using the links but my limited ability does not allow me to fully understand what I am meant to do. Can someone there please make the changes and see if they work. The login details are below in the secure area?

    Thanks,
    Iain

    March 26, 2018 at 5:52 am #932789
    Ismael

    Hi,

    Did you set your safari browser to autoplay media files?

    // http://adage.com/article/digital/apple-blocks-autoplay-video-safari-web-browser-update/309266/
    // https://webkit.org/blog/7734/auto-play-policy-changes-for-macos/
    // https://github.com/mediaelement/mediaelement/blob/master/README.md#intro

    Please go to the browsers’ Preferences > Websites > Auto-Play panel. Unfortunately, we can’t control this option programatically so users who visited the site should have this option enabled according to the new safari policy.

    // https://imgur.com/a/Hznsm

    Best regards,
    Ismael

    March 26, 2018 at 10:09 am #932911
    iainpdavies

    Thanks I will check and get back to you.

    March 26, 2018 at 4:30 pm #933079
    Rikard

    Hi,

    Thanks for the feedback. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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