Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 21, 2018 at 5:31 am #930282
    BrendaSarg

    I have purchased this theme multiple times and use it on a lot of websites.

    This last Enfold download does NOT work properly? I’ve tried it on 3 sites and it crashes them. I’ve seen this posted numerous times without a concrete answer?

    Can you please tell me if a better version will be released soon? Or how I can run updates without it crashing the site? I’ve been doing it my staging sites but we need a solution.

    March 21, 2018 at 8:31 am #930417
    Victoria

    Hey BrendaSarg,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? There might be different reasons why this is happening, we need to see your installation details.

    Best regards,
    Victoria

    March 21, 2018 at 5:49 pm #930703
    BrendaSarg

    I’m running PHP 7.1.4.

    I’ll give you access to my current site (which isn’t updated with the latest theme) and the staging site, where I tried the update again and it crashed.

    March 21, 2018 at 5:52 pm #930704
    Yigit

    Hi,

    Could you please post FTP logins here privately as well?

    Best regards,
    Yigit

    March 21, 2018 at 6:00 pm #930714
    BrendaSarg

    ok

    March 21, 2018 at 6:43 pm #930751
    Yigit

    Hi!

    Issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 via FTP to bring up backwards compatibility with older PHP versions.

    There are 51 installations in total however i could not find these two sites. If you could point them out, we can replace the file for you as well.

    Regards,
    Yigit

    March 21, 2018 at 6:55 pm #930765
    BrendaSarg

    As written above, I run PHP 7.1.4.

    March 21, 2018 at 7:03 pm #930770
    Yigit

    Hi,

    Sorry, i was too focused on FTP, must have overlooked.

    Another possible issue could be “events_countdown.php” file. Please go to wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_countdown.php file if it exists.

    As i mentioned i could not find the correct installation, if you could please point it out, we can solve it for you.

    Cheers!
    Yigit

    March 21, 2018 at 7:12 pm #930775
    BrendaSarg

    Ok, yes, that seems to have fixed it! So I need to do that for all my sites eh?

    March 21, 2018 at 7:18 pm #930780
    Yigit

    Hey,

    I am afraid so. File should have not been there after the update but should have been inside /events_countdown/ folder only.

    Best regards,
    Yigit

    March 21, 2018 at 7:19 pm #930781
    BrendaSarg

    ok, thanks.

    March 21, 2018 at 7:24 pm #930786
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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