Partner Logo Element showing doubles with WPML - Support | Kriesi.at

Viewing 16 posts - 1 through 16 (of 16 total)

Author

Posts
March 20, 2018 at 11:05 am #929701

Jurgen
Participant

Hello,

I updated https://www.jilko.be to Enfold 4.2.6 and now the partner element on non-primary languages (visible on all homepages) is showing some double and triple items (while others are not shown at all). In the back end the element has been set up correctly (and saving does not solve the issue either)…

Best regards,
Jurgen

March 21, 2018 at 6:02 am #930317

Victoria
Inactive Moderator

Hey Jurgen,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

March 22, 2018 at 3:34 pm #931382

Jurgen
Participant

Hi Victoria,

I added the credentials in the private part of this message. You can do whatever is needed to identify the issue, but please remember this is a live webshop so please don’t go crazy on the website :-)

Thanks for checking!

Best regards,
Jurgen

March 23, 2018 at 6:43 am #931779

Victoria
Inactive Moderator

Hi Jurgen,

Could you please enable the Advanced Layout Builder debug mode. Here is how to do it: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

Best regards,
Victoria

March 23, 2018 at 10:34 am #931879

Jurgen
Participant

Hi Victoria,

That’s done & I can see the extra box when editing a page, so you can continue checking this issue :-)

Best regards,
Jurgen

March 25, 2018 at 10:05 am #932557

Vinay
Inactive Moderator

Hi,

I checked your site and it appears the file is corrupt or cached files are loading. Please deactivate all the plugins and check if the issue persists.

If you still have the same issue after deactivating the plugins please access wp-content/themes folder via ftp and delete the enfold folder and upload a fresh copy.

Or please wait until the next update is released which will be very soon.

Best regards,
Vinay

March 26, 2018 at 10:42 am #932931

Jurgen
Participant

Hi Vinay,

This is what I have done:
– I cleared all cache: same issue.
– I used a browser that is configured not to save any cookies / temp data: same issue.
– I delete the “enfold” directory from the themes and re-uploaded a freshly downloaded copy from ThemeForest: same issue.
– I deleted all WPML related plugins and re-uploaded freshly downloaded copies from wpml.org: same issue.
– I deactivated all plugins and accessed the “translated” pages via their normal slug: no issue
– I re-activated “WPML Multilingual CMS” (only that plugin of all WPML related plugins): the issue is back

The issue popped up for the first time upon updating the Enfold theme, so there must be something going wrong between Enfold and WPML…

Please advise how to solve this

Best regards,
Jurgen

March 26, 2018 at 9:50 pm #933211
Vinay
Inactive Moderator
Hi,

If you recently updated enfold theme to 4.2.6 and get an error here is what you should do to resolve this issue:

1. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

2. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

To increase the WordPress memory limit please access wp-config.php file and add the below line
```
define('WP_MEMORY_LIMIT', '256M');
```
For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.

If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

Best regards,
Vinay
March 26, 2018 at 10:54 pm #933223
Jurgen
Participant
Hi Vinay,
- We already are on PHP (7.0.28)
- WP memory limit already is 768M
- Enfold theme directory already deleted and re-uploaded without success (cfr feedback above)
Please advise what to do next, downgrade / … ?

Best regards,
Jurgen
March 28, 2018 at 7:00 am #934025

Vinay
Inactive Moderator

Hi,

We need to find what exactly is causing the problem? It could be due to various reasons.

Does the problem go away when you deactivate the plugin?

Best regards,
Vinay

March 28, 2018 at 8:21 am #934040

Jurgen
Participant

Hi Vinay,

As I said:
– I deactivated all plugins and accessed the “translated” pages via their normal slug: no issue
– I re-activated “WPML Multilingual CMS” (only that plugin of all WPML related plugins): the issue is back

So there must be something between Enfold & WPML itself because I already deleted these folders and re-uploaded fresh copies of Enfold and all WPML plugins. As Enfold is WPML compatible, it should work, right…

Best regards,
Jurgen

April 4, 2018 at 3:43 am #936895

Ismael
Moderator

Hi,

Thank you for the update.

Did you add any modifications to the theme? Please provide the FTP details in the private field or enable the Appearance > Editor panel.

Best regards,
Ismael

April 4, 2018 at 9:36 am #937041

Jurgen
Participant

Hi Ismael,

Thanks for checking out!

I did a few overwrites via my child theme but these are WooCommerce related…

Please find the FTP credentials in the private part of this post. You can do whatever is needed to resolve this issue, but please don’t start playing around like crazy as this is actually a live environment :-)

Best regards,
Jurgen

April 5, 2018 at 1:00 pm #937691

Ismael
Moderator

Hi,

Thank you for the info. I had to reselect the media files manually in the logo/partner element because the translated pages are still using the ids of the original page’s images.

Best regards,
Ismael

April 5, 2018 at 2:20 pm #937756

Jurgen
Participant

Hi Ismael,

I deleted all partner logo’s and added them again, now it is working in the other languages too. Thanks!

This topic can be defined as “solved” :-)

Best regards,
Jurgen

April 6, 2018 at 9:50 pm #938399

Basilis
Inactive Moderator

Hi,

Thank you for updating us, we much appreciate it!

Best regards,
Basilis
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