Can not view or edit a Post in backend

Hi Mike thanks for replying – I’ve sent the info through private content section.

hi Mike,

I was testing a post in a different theme to see how it works, but I have now switched back to Enfold. Yes I’ve built this site on Enfold and would love to stay with it as its been fantastic to work with. I just needed to post a new blog post which I can currently only do by switching the theme. And to clarify, I have not made any layout changes with BE, only clicked ‘activate theme’ and added the March 14th post and then clicked ‘Activate’ Enfold to switch back. All settings for Enfold are exactly as how I had it.

You can now go back and have a look as everything is switched back to Enfold. I’ve disabled all the plugins and there is no change – any content area throughout the site show up as blank, especially posts, and I can’t seem to view or edit anything since that last update this past week. Reverting to an older version didn’t seem to help either so I don’t know what is going on. But, since I am able to edit and add new posts using a different theme, it seem all likely that there is something happening inside the Enfold theme (but I’m no expert!).

Thanks so much for your time and help-
Steven

• This reply was modified 7 years, 3 months ago by savagelettuce. Reason: added clarification

Thank you for trying Mike. After seeing your screen shot I thought to try a few things to test if its a local issue on my computer or network and here is all I’ve done:
Disabled all plugins;
Tried Chrome, Safari and Firefox on Mac;
Tried Chrome, Safari from a second Mac;
Tried Chrome from a PC (never logged on to the site before);
Cleared the caches from all browsers;
Tried to login with incognito;
Restarted my computers;
Turned off my router and cable modem for over 30 mins;

After all this – NO change – I still can’t edit or view any content areas inside the Enfold pages. I even tried to login with the account I set up for you to try and I only saw the partial html version of a post, but still can not edit it, switch to visual, etc.

All of my other pages that use the Advanced layout builders are still blank content areas as well.

This is so strange and at this point I’m at a loss at what is happening as I’ve never encountered this before in any WordPress install. Do you have any other possible suggestions or ideas? In the private area is a link to a screenshot of how I see the same page you sent to me as an example.

Ok I’ve went to the March 7th post with console and added the screen shots into the Private area (note there are 2 photos because the console errors scrolled down past what I could screen cap with just one photo).

Thanks for your help.

Thanks Mike, I had disabled, ie turned the plugins and put the service in DEV mode so it would bypass Cloudflare during the testing periods so you might have not noticed it. My site tends to get high traffic so its required to keep my site up and handle it all (as recommended by my ISP). I’ve never had this issue with over the past few years of this site and this Enfold theme – especially when you were able to login and see everything fine, but for some reason I can’t here, on any device as well as other the mystery of why other themes are working ok?

So I’ll check with my ISP &b Cloudflare to see if they can offer any insigh.

Thanks for your help,
Steven

• This reply was modified 7 years, 3 months ago by savagelettuce. Reason: Improve the readability of my post

Sorry this is a late reply but wanted to note that the solution was to do the following:

1. clear the Cloudflare cache
2. remove my site from Cloudflare (through CPanel)
3. wait a few minutes, then re-enable my site to use Cloudflare (again CPanel)
4. finally refreshing my site to see everything was back to normal

The first time I walked through with my host support person who noted there was a corrupted file, but in doing these steps cleared the corruption.

I should note this has happened a couple times again, and each time following the above steps corrected it, so the issue is directly linked to Cloudflare. Also note that doing a ‘pause’ or setting up page rules within Cloudflare did not help resolve the issues.

Hope this helps others in similar situation.
For your notes, I’ve added my webhost and location in the private area – thanks for your help!
Cheers,
Steve