Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 12, 2018 at 12:31 pm #925471
    homecinemamodules

    Hi,

    We have a website where we collect leads to do sales.

    After last update our contact form isn’t working properly. It doesn’t sent notification e-mails to use.

    So what happens is
    1) Customer submit
    2) Customer redirect to thank you page
    3) Customer receives e-mail from us
    4) We should receive e-mail notification which we don’t get.

    So we don’t receive notification e-mail, could you please help us out how to fix this.

    Thank you for your help in advance.

    Kind Regards,

    Sebastiaan

    March 13, 2018 at 8:09 am #925917
    Rikard

    Hi Sebastiaan,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    March 13, 2018 at 8:10 am #925919
    Rikard

    Hi again,

    You might want to refer to this as it could help you find the problem: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Best regards,
    Rikard

    March 16, 2018 at 2:01 pm #928099
    homecinemamodules

    Hi again,

    We tried everything mentioned in the document send.

    Only option 2 works, so if I use “Lost your password”, we get an e-mail.

    But when I use the code nothing happens and I changed the e-mail address to our e-mail address.

    Hope you can help us out.

    Best Regards,

    Sebastiaan

    March 18, 2018 at 10:51 pm #928814
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    March 19, 2018 at 2:08 pm #929061
    homecinemamodules
    This reply has been marked as private.
    March 20, 2018 at 10:58 pm #930159
    Basilis

    Hi,

    Could you please check now if everything works?

    Best regards,
    Basilis

    March 23, 2018 at 11:32 am #931920
    homecinemamodules

    Hi,
    Thank you for your help!

    We indeed receive some e-mails now. But when I do some tests it takes a while before we receive the application.
    Could it be that the application is moderated by the website first?

    Best regards,

    Sebastiaan

    March 24, 2018 at 6:04 pm #932429
    Basilis

    Hi,

    No it is not, there is just some delay from the server.
    Things should be OK right now for you, so we are happy we got it shorted out.

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Basilis

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