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  • March 12, 2018 at 7:13 am #925359
    Melissa
    Guest

    Hi,
    I have been a customer since purchasing ENFOLD theme a few years back.
    I’m unable to log into the support forum.
    I have been able to log in to the support forum before.
    I’ve been trying to log in to the support forum this morning after updating the theme and it wiping my website to a white, blank page.
    I have rolled back my site to a previous backup, so my site is back online.
    The help I need now please, is to work out why I can’t log into the support forum.
    I have included my log in details to the support forum below.
    Thank you.

    March 12, 2018 at 10:59 am #925430
    Yigit

    Hey Melissa,

    Thanks for contacting us!

    I searched our database for your username and email however it cannot be found. Could you please post your purchase code in private content field as well so we can reset your forum account?

    Cheers!
    Yigit

    March 12, 2018 at 1:10 pm #925491
    Melissa
    Guest

    Hello,

    Thank you for your reply Yigit!

    Since I have updated my computer and don’t have earlier emails, the earliest purchase code I can find is in the private content field.
    By the looks of it, that might be my purchase for 6 moths support licence for the Enfold theme, not the actual purchase code for the theme? The date of that email was 1st July 2016.
    It it unusual that you can’t find my username in the database as I receive emails alerting me to a new update when they roll out. The last email telling me to log into my account to download the files for the Endfold updates was received on the 25th of January this year, so I am definitely on the database to receive the enfold updates…
    Am I able to screen shot those to you somehow for verification that I am indeed a customer?
    I’m worried that you can’t find my email or account.

    Thank you for your help.

    Melissa

    March 12, 2018 at 1:46 pm #925498
    Yigit

    Hi Melissa,

    It seems like you were not registered on our support forum. I registered you manually using email you used on this thread (attached a screenshot in private content field). Please check your email and let us know if you do not receive your password.

    Update notifications are sent through Envato’s API and since we are separate companies, Envato logins do not work on our forum :)

    Let us know if you have any other questions!

    Best regards,
    Yigit

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