Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 12, 2018 at 7:07 am #925354
    Frank

    SITE BROKEN AFTER ENFOLD UPDATE

    Hi guys. We have a rather serious problem. After updating the enfold theme our site is completely down. This has never happened before with this site, or any other client site.

    I’ve contacted the ISP and a restore is in progress. But I fear that unless we know the reason why this occurred it will happen again. I can’t give you the update version because I can’t get to admin console. Can you please help?

    If you need access to our CPanel please let me know. I’ll send it private.

    Thanks,
    Franklin

    • This topic was modified 6 years, 8 months ago by Frank.
    March 13, 2018 at 7:11 am #925894
    Rikard

    Hey Franklin,

    Did you get any error messages at all? Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. We will have to see the actual problem to be able to help you out though, I’m guessing that will be difficult if you are restoring the site from a backup?

    Best regards,
    Rikard

    March 13, 2018 at 7:21 pm #926203
    Frank

    The site was restored and is somehow now working. I have no idea why. I made one change. I updated the PHP handler from 5.x to 7.0. Maybe that did it. I don’t know.

    I don’t recall the exact error message but it was something about a PHP error on line 6. Similar to what other’s are experiencing.

    P.S. to set you up with a temporary admin account I will need an email address. Send me your email and I’ll create an admin account for you.

    Thanks,
    Frank

    • This reply was modified 6 years, 7 months ago by Frank.
    March 14, 2018 at 8:03 am #926465
    Rikard

    Hi Frank,

    Thanks for the feedback. You can use (Email address hidden if logged out) , just make sure to post the login details here in private.

    For your problem, maybe this could be the solution?

    I would recommend that you update on a staging version of the site first, so that you won’t compromise your live site. Or you can leave the update until a later update.

    Best regards,
    Rikard

    April 14, 2018 at 10:28 pm #942061
    Frank

    Everything appears to be working now. Thanks.

    April 14, 2018 at 11:57 pm #942089
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    and the video tutorials here
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Our Site Is Broken After Enfold Update’ is closed to new replies.